Senior Service Finder - Transforming Care

Job Title: Senior Service Finder - Transforming Care - Transforming Care
Starting Salary: £38,220 progressing to £41,771 per annum
Location: Stevenage or Hemel Hempstead with hybrid home working
Contract Type: 3 year fixed term contract or secondment opportunity
Directorate: Adult Care Services

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

About the team

Join Us in Transforming Care for Disabled Adults in Hertfordshire

We’re looking for a proactive Senior Service Finder to join our Community Commissioning for Disabled Adults team. This role is a key part of our mission to improve outcomes for people with complex needs across Hertfordshire.

You’ll be working closely with the Transforming Care Team—a vibrant, multi-disciplinary group committed to personalised care, timely transitions, and collaborative working across health and social care.

As a Senior Service Finder, you’ll support operational staff in the Adult Disability Teams and the 0-25 Together Service, helping to identify and secure person-centred housing and community-based services. Your work will directly impact the lives of people we support, helping them live more independently.

You’ll be part of a wider strategic commissioning team that spans Adult Disability, SpecialistMental Health, Children’s Services, and inpatient settings, and you’ll collaborate with both internal colleagues and external partners—including housing providers, care agencies, and health professionals.

This is an exciting opportunity to join an established but evolving team, where your ideas and expertise can help shape the future of care commissioning in Hertfordshire.

About the role

This is a highly skilled and fast-paced role reporting to the Complex Care Commissioning and Monitoring Officer.

You will be responsible for identifying and commissioning services for individuals with complex hospital admission and discharge histories, as well as those at risk of admission.

About the role:

• Managing a caseload of individuals aged 16+ with complex hospital admission and discharge histories, or those at risk of admission.
• Identifying and commissioning bespoke, person-centred care packages, including costings and financial oversight.
• Supporting discharge processes and representing the team in multi-agency meetings.
• Liaising with providers to ensure quality support and negotiating care costs for individuals with Care Act eligible needs.
• Attending inpatient reviews, Multi-Disciplinary Team meetings, and NHS England commissioner meetings.
• Contributing to market shaping, service development, and milestone reporting.
• Covering team duties during absences and managing urgent actions when needed.
• Working closely with professionals across health and social care—including Adult Disability Services, 0–25 Together, Mental Health, Specialist Learning Disability Service, and integrated health commissioners.
• Analysing internal data to support commissioning decisions and resolve financial queries.
• Responding to complaints, managing conflict, and escalating issues appropriately.

Other benefits include

• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.
• The chance to make a meaningful impact in the lives of individuals in need of care.
• Supportive and friendly management team and peers.

About you

Essential:

• Proven experience in both health and social care settings.
• Full driving licence
• Strong leadership, communication and project coordination skills.
• Confident working with diverse teams, professionals, commissioners, and providers—able to challenge constructively.
• Ability to interpret individual needs and translate them into service plans.
• This role involves working across key HCC sites and in patient settings access to a vehicle and the ability to travel is essential.
• Excellent organisational, IT, and time management skills.
• Proficient in Microsoft Office and familiar with Liquidlogic systems (ACSIS).
• Service development and provider engagement, with confidence in negotiating and influencing skills.
• Data recording and presentation to support strategic planning.

Desirable:

• Understanding of funding streams (e.g., s117 aftercare, waivers, client contributions).
• Demonstrated ability to manage complex cases and multi-agency coordination.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:

Job profiles - Health and social care

To hear more about this opportunity please contact Kit.whiting@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: week commencing 1 December 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.