Senior Progress Chaser

Job Title: Senior Progress Chaser
Starting Salary: £32,578 progressing to £35,570 per annum
Hours: 37 hours per week (10:00am to 18:00pm)
Location: Lister Hospital, Stevenage
Contract Type: Permanent
Directorate: Adult Care Services

About the team

The Transfer of Care Hub is a multi-disciplinary team made up of health and social care staff who support system flow in the East & North Herts area. The Senior Progress Chaser plays a vital role in keeping hospital discharges moving efficiently across the system. Working at the heart of the Transfer of Care Hub (TOCH), the role will track patient progress through hospital, rehab, and community pathways—helping to make sure no discharge gets delayed and every patient transitions safely and on time.

About the role

The Senior Progress Chaser plays a pivotal role in driving system flow and supporting the smooth transfer of care across hospital and community settings. This role ensures real-time monitoring of patient progress, proactive problem-solving to remove discharge barriers, and close liaison with acute hospital leads to maintain oversight of every referral and discharge.

This fast-paced role involves chasing outstanding actions, and linking in with ward staff, community teams, and care providers to ensure everything needed for a discharge is in place. You’ll be the go-to contact for tracking and updates, making sure that every piece of the process is coordinated and recorded in real time.

As part of the development of the Transfer of Care Hub (TOCH) this position supports a 7-day operational service, providing consistent oversight and escalation across multiple sites and system partners.

The Senior Progress Chaser ensures that every step in the discharge process is tracked, delays are swiftly addressed, and accurate progress intelligence is shared daily and monthly to support flow and capacity management.

Key Responsibilities:

Drive and maintain system-wide flow by tracking and monitoring patient journeys across hospitals, community settings, and discharge pathways (0–3).

Proactively identify, investigate, and escalate issues or delays to keep discharge timelines on track.

Maintain real-time visibility of discharges across different sites, ensuring transport, care packages, and placements are in place for safe and timely transitions.

Support the delivery of a 7-day service, ensuring continuity and consistency across all partner sites, including acute hospitals, rehab units, and community services.

Build and sustain effective relationships with acute leads, local authority teams, and external care providers to streamline pathways and resolve operational blockages.

Provide analytical insight through data tracking, report production, and performance monitoring to inform senior managers and drive continuous improvement.

Contribute to reducing delayed discharges and improving hospital flow through proactive engagement, coordination, and problem-solving.

Manage the assistant progress chaser and will liaise with families/representatives and other discharge staff across all departments.

About you

Essential:

• Previous experience and Knowledge of hospital discharge and community care pathways.
• Experience working in health or social care settings.
• Strong organisational and communication skills.
• Confident using IT systems and tracking tools to maintain real-time visibility.
• A proactive problem-solver who thrives in a fast-moving environment.
• Ability to work weekends and to be based at Lister hospital and the role will require frequent physical visits to the ward.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8. Please locate the job profile here:

Job profiles - Health and social care

To hear more about this opportunity please contact Catherine.Sherriff@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: TBC

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.