Senior Operator - Lifeline (Internal Applicants Only)

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Our preferred method of receipt of application is via the online application form.

Should you have any difficulties applying online, please e-mail recruitment@harborough.gov.uk or contact (01858) 821304/7.

CV's will not be accepted.

INTERNAL ADVERT

Job title: Senior Operator - Lifeline

Location: Market Harborough, Leicestershire – office based with some homeworking

Status: Permanent

Hours: 37 hours per week

Grade: Grade 5 £31,022 to £33,699

Harborough District Council is seeking an experienced Senior Operator to join our Lifeline Control Centre. If you enjoy working with and supporting vulnerable people, have excellent communication skills, and want to be part of a friendly team, then this role is for you.

The Council’s Lifeline Control Centre provides an emergency telecare alarm system (‘Technology Enabled Care’) that supports vulnerable residents 24 hours per day, 365 days per year. It also receives and manages general enquiries outside of office hours. The lifeline service operates within the Harborough district and also provides the service to a number of local councils and other partners/organisations.

Working during office hours, the role will oversee the day-to-day provision of the Lifeline Service. This includes ensuring Lifeline service remains operational, and procedures are kept up to do date to provide high quality services meeting both customer needs and Council objectives.

Working alongside the Control Centre Manager, you will on a daily basis ensure the service is fully resourced, and the equipment that supports these critical services is maintained and operational. You will undertake marketing opportunities to promote the service to new clients, provide the manager with statistical reports and information to help ensure continued improvement. When needed you will be required to deputise for the Control Centre Manager such as attendance at meetings.

An understanding of information technology and its application in supporting customers, excellent interpersonal and communication skills, and the ability to solve problems and works under pressure are essential.

Although this role is required to work during office hours, from time to time the successful candidate may be required to work outside normal office hours and act as emergency contact on a rotating basis for which time off in lieu will be given or appropriate overtime payments authorised.

We are only accepting applications from internal applicants.

This post is subject to a standard criminal background check via the Disclosure and Barring Service.

Harborough District Council has an open and positive stance on the protection of children, young and vulnerable people.

All applicants should be aware that any employee who is at threat of redundancy at the time of a position being advertised will have priority status.

The closing date for receipt of completed applications is 12th November 2025. It is anticipated that interviews will be held on 18th November 2025.

Desirable criteria from the person specification may be used for sifting purposes.