Senior IT Support Officer

The role is in the Architecture and Technical Standards team within ICT and is a great opportunity to be involved in major IT projects

You will play a key role in creating architecture documents for existing systems and appraising technical specifications as part of procurement and projects for new systems.

You will work with ICT teams to ensure that only appraised and authorised software is used on laptops, tablets and mobile phones and help to setup technical safeguards to ensure that rejected software cannot be used.

You will be involved in projects to implement new software and upgrades of existing, this can include research or participating in proof of concept activities to ensure that the proposed software is fit for purpose and secure

Training is available for Microsoft management solutions including Intune, Defender and Purview.

The role is hybrid with ability to work from home and attend Staffordshire Place 1 for hands on configuration work, workshops , meetings, liaison with other IT teams and training.

Some of your responsibilities will include to,

• Work with the team to review requests for new applications to ensure that they do not duplicate existing software, are secure, supported and fit for purpose
• Work with colleagues to review software currently installed on laptops, tablets and mobile phones to ensure that they are fit for purpose, licensed, secure and supported.
• Review existing architecture documents regularly for accuracy.
• Work with colleagues to create architecture documents for new, upgraded and key systems.
• Attend monthly architecture group meetings
• Participate in the technical assurance group for all major IT changes
• Research new developments and software to support architecture and technical standards work

As an ideal candidate you will,

• have an HND or equivalent or relevant IT experience
• a good technical understanding of one of the following areas, desktop support, networks, servers or managing installs and applications using Microsoft management consoles
• be an effective communicator able to write technical documentation and present information to others verbally
• be able to use analytical skills to identify operational problems and contribute to their resolution
• be able to carry out self directed research on IT innovations e.g. AI to ensure that we are able to contribute fully to procurement decisions

Interviews will be held week commencing 18th May 2026 and may be in person or using Teams.

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Pamela Rowley, Architecture and Technical Standards Manager by email in the first instance at pamela.rowley@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.