If you are interested in this vacancy, please apply on-line via the website www.denbighshire.gov.uk. For alternative methods of applying please contact Customer Services on 01824 706101. Candidates must complete our application form to be considered. If you would like to discuss any aspect of the post, please call Nia Edwards on 01824 712904.
Denbighshire Community Housing are looking for a confident and supportive Senior Housing Officer to help lead our Neighbourhood Team. You will play a vital role in delivering high-quality tenancy service, supporting residents to sustain their tenancies, and helping local communities thrive.
Alongside managing a complex caseload, you will provide day-to-day leadership, coaching, and support to a team of Housing Officers to ensure consistent, high performing service delivery.
Job Purpose
- To line manage and coordinate the work of Housing Officers to ensure delivery of excellent customer services focussing on delivering high-quality services which matter to our customers.
- To ensure delivery of efficient and effective Neighbourhood and Income Management services for customers.
- To support an innovative and proactive approach to managing tenancies & neighbourhoods.
Key responsibilities include
- Coordinate the delivery of a customer focussed Income and Housing Management service that meets the wide range of customer needs and delivers quality, efficient and value for money services for the Council.
- Line manage, support and guide a team of Housing Officers to ensure proactive patch management and the delivery of positive outcomes for customers, all within performance targets.
- Ensure the housing management service complies with relevant legislation so the Council meets its statutory responsibilities.
- Provide strong guidance to Housing Officers and work with partners to resolve complex, vulnerable and challenging household circumstances and ensure risk to the council is managed.
- Co-ordinate and work proactively with a wide range of partners (including Property, Tenancy Support) to ensure that tenants are able to sustain their tenancies effectively and contribute to promoting sustainable communities.
- Ensure that the Community Housing Team supports households to meet their rent responsibilities and promotes financial inclusion.
Appointment subject to Disclosure & Barring Service Check and satisfactory references.
Interview date: 07/12/2026.
If you would like to discuss any aspect of the post, please call Nia Edwards on 01824 712904.