Senior Business Support Officer

Job Introduction

Senior Business Support Officer

Grade 5 | £27,274 - £29,071 per annum

Children and Young People Directorate Dudley Metropolitan Borough Council

Closing Date: 31 October 2026
Interview Date: Week commencing 9 November 2026

Are you an experienced administrator with excellent organisational skills and a passion for delivering high-quality support services?

We have an exciting opportunity for a motivated and highly organised Senior Business Support Officer to join our Children and Young People Directorate. This role is integral to ensuring the smooth operation of key services, providing comprehensive business support, and helping to deliver positive outcomes for children, young people and families across Dudley.

About the Role

As a Senior Business Support Officer, you will work with a good degree of autonomy and be responsible for a range of administrative and support functions. You will play a key role in supporting statutory processes, managing financial administration, maintaining accurate records and ensuring excellent customer service standards are delivered.

Your responsibilities will include:

• Organising and attending Stage 2 appeal meetings and producing accurate minutes.
• Communicating outcomes of appeals to parents and carers.
• Processing invoices, payments, purchase orders and budget-related administration.
• Supporting the management of incoming calls, emails and enquiries.
• Arranging meetings, events, venues and equipment.
• Maintaining and updating information across key systems.
• Supporting colleagues across the service with general business support functions.
• Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.

About You

We are looking for someone who:

• Has substantial office administration experience, including operating and developing administrative systems.
• Has experience of minute taking and producing accurate records of meetings.
• Holds an NVQ Level 3 qualification in Office Management (or equivalent), or can demonstrate an equivalent level of knowledge and experience.
• Has excellent communication and customer service skills.
• Is confident using a wide range of ICT systems and digital solutions.
• Demonstrates strong organisational, literacy, numeracy and keyboard skills.
• Is committed to equality, diversity, inclusion and providing excellent public services.

What We Offer

At Dudley Council, you'll be joining an organisation committed to being:

A community-focused, financially resilient, collaborative and sustainable council delivering the services required to support and meet the essential needs of residents, businesses and the local economy.

We offer:

• Flexible and supportive working arrangements.
• Learning and development opportunities.
• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to employee wellbeing support.
• The opportunity to make a meaningful difference to local children, young people and families.

Additional Information

• The successful candidate will be required to work onsite a minimum of three days per week.

Apply Now

If you are an organised, proactive and customer-focused professional looking for an opportunity to contribute to a dedicated and supportive team, we would love to hear from you.

Closing Date: 31 October 2026
Interviews: Week commencing 9 November 2026

For an informal discussion about the role, please contact the recruiting manager Dean Stephens dean.stephens@dudley.gov.uk

Workplace Attendance: Working in the office 3+ days a week (pro-rata)

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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