Senior Business Support Officer

What will you be doing?

About the role

Are you organised, proactive and motivated, with a passion for supporting services that make a real difference to people’s lives?

Kent Enablement at Home (KEaH) supports adults across Kent to regain independence, confidence and daily living skills following illness, hospital admission or changes in circumstances.

Our Senior Business Support Officers (KSE) play a key role in ensuring the smooth and effective running of the service. This role provides essential coordination and oversight to ensure safe, compliant and efficient business support, supporting continuous improvement across the service.

You will provide high-quality business support, alongside coordinating and supporting Business Support Officers to deliver essential administrative, care coordination and operational functions to frontline Enablement teams.

This is a varied and fast-paced role, ideal for someone who enjoys working collaboratively, managing competing priorities and supporting both colleagues and people who use our services.

What you’ll be doing

As a Senior Business Support Officer within KEaH, you will:

• Provide high-quality administrative and business support to Enablement operational teams
• Support and coordinate Business Support Officers, including day-to-day guidance, induction and development
• Support care coordination activity, ensuring the timely and accurate allocation, tracking and updating of enablement visits
• Act as a key point of contact for business processes, queries and operational issues
• Manage complex enquiries, shared mailboxes and service correspondence
• Monitor and maintain accurate records and data systems, ensuring compliance with policies and procedures
• Support financial and monitoring processes, including audits, reporting and data quality checks
• Contribute to service improvement activity, identifying efficiencies and supporting new ways of working
• Work closely with colleagues and stakeholders to ensure safe, effective and responsive service delivery

What we’re looking for

We’re looking for someone who:

• Has experience within a business support or administrative environment
• Can support, guide and develop others
• Is organised, reliable and has strong attention to detail
• Can manage a varied workload, prioritise competing demands and work under pressure
• Communicates clearly and professionally with a wide range of people
• Is confident using IT systems and data to support service delivery
• Understands the importance of accuracy, compliance and confidentiality
• Works well as part of a team and demonstrates flexibility to meet service needs

Experience within Adult Social Care or a care-related environment is desirable, but training and support will be provided.

Why join Kent Enablement at Home?

• Be part of a valued Adult Social Care service that supports independence and wellbeing
• Join a friendly, supportive and collaborative Business Support team
• Play a key role in supporting frontline delivery and service improvement
• Develop your skills and experience within Adult Social Care
• See the direct impact of your work on service delivery and outcomes

Additional information

• This role is considered a customer-facing position
• Kent Enablement at Home operates between 6am and 10pm, Monday to Sunday
• Working hours, contractual basis and patterns of work will be discussed at interview, in line with service requirements
• Appointment is subject to the usual pre-employment checks

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

About you

For more information please contact:

Rebecca Philpott, Senior Business Support Lead - Rebecca.Philpott@kent.gov.uk

About us

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.