SCPHN Single Point Access Practitioner

We are seeking an experienced and motivated Specialist Community Public Health Nurse to join our Single Point of Access (SPA) team. This role is central to ensuring that children, young people and families receive timely, appropriate and high‑quality support. As the SPA Practitioner, you will be responsible for managing the day‑to‑day operations of the SPA triage process, ensuring that all contacts and referrals are assessed efficiently and safely. You will oversee the smooth running of the “front door” to the service, coordinating the flow of information, prioritising risk, and ensuring consistent, high‑quality decision making that supports the delivery of the Healthy Child Programme.

About the role

A key part of the role involves providing expert clinical oversight and leadership to practitioners and administrative staff. You will support the team in undertaking robust assessments of need, ensuring that children and families are triaged to the right service at the right time. You will use your clinical judgement to interpret often complex or sensitive information, offering clear direction, and ensuring that all decision making reflects safeguarding policies, professional standards and child‑centred practice. Your ability to communicate compassionately and professionally, especially when dealing with emotionally challenging or contentious situations, will be essential.

You will work closely with administrative colleagues to maintain effective communication systems that support a responsive and well‑coordinated service. The role also requires you to build strong working relationships with internal colleagues and multi‑agency partners, enabling effective collaboration, early help planning and seamless referral pathways. You will contribute to developing and improving working practices within the SPA, promoting a positive performance culture and ensuring that protocols, standards and systems are consistently reviewed and strengthened.

As part of your responsibilities, you will support the collection, analysis and reporting of service data, helping drive quality improvement and demonstrating the impact of the SPA function. You will take a proactive approach to managing risk, responding to complex scenarios with confidence and professional accountability, and ensuring that safeguarding responsibilities are always upheld.

About You

We are looking for a practitioner who is reflective, resilient and passionate about improving outcomes for families. You will be confident working autonomously while knowing when issues need to be escalated, and you will bring excellent IT skills, strong communication abilities and significant post‑qualification experience. A sound understanding of the Healthy Child Programme, safeguarding processes and multi‑agency working is essential, alongside a commitment to ongoing professional development.

If you are enthusiastic, driven and ready to make a meaningful contribution to a service that supports the wellbeing of children and families at their first point of contact, we would be delighted to hear from you.