Revenues Officer x3

Revenues Officer x3 – Council Tax Recovery and Debt Management

Location: Lynton House, Ilford, IG1

Permanent - Full Time & Part Time (18hrs pw)

Are you confident making decisions, resolving complex cases and helping customers address Council Tax debt?

We are looking for a motivated and customer-focused individual to join our Revenues Service as a Recovery Officer. You will be responsible for all aspects of recovering unpaid Council Tax, from the early stages of arrears through to the most appropriate recovery action.

This is a varied role combining investigation, negotiation, decision making and resident support. You will manage accounts in arrears, progress cases in line with legislation and Council procedures, and work with customers and partner organisations to secure payment and maximise collection.

What you will be doing

• Managing Council Tax accounts in arrears and progressing recovery action at the appropriate stage and time.
• Reviewing individual circumstances and selecting the most suitable recovery action in line with legislation, policy and procedure.
• Negotiating payment arrangements and helping customers identify realistic ways to address their debt.
• Creating attachments of earning or benefits
• Responding to residents’ enquiries arising from recovery action.
• Preparing cases for court and attending liability order hearings or other proceedings where required.
• Working with enforcement agents, tracing providers, insolvency practitioners and other external partners.
• Progressing recovery options after court action, including enforcement and other available debt recovery remedies.
• Investigating cases, tracing customers and reviewing information from internal and external sources.
• Monitoring arrears, exception reports and workloads to ensure cases are progressed promptly and effectively.
• Supporting vulnerable customers through appropriate arrangements, advice and signposting.

About you

We are looking for someone who:

• Has experience of debt recovery, Council Tax, Revenues or a similar financial environment.
• Can interpret legislation, procedures and evidence and apply them to individual cases.
• Has strong negotiation, communication and decision-making skills.
• Can remain professional when dealing with complex, sensitive or challenging situations.
• Is organised and able to manage a substantial and varied caseload.
• Has excellent attention to detail and a clear focus on achieving fair and effective outcomes.

Previous Council Tax recovery experience would be advantageous. Applicants should be comfortable dealing with debt, negotiating payment and progressing cases through the available recovery stages. Role-specific training and support will be provided.

What we offer

• Flexible working and hybrid working arrangements with 2 days in the office.
• A supportive and collaborative team environment.
• Opportunities for learning, development and career progression.
• Generous annual leave entitlement.
• Local Government Pension Scheme.
• Employee wellbeing support and staff benefits.

Join our Recovery Team and help deliver fair, effective and responsible Council Tax collection for Redbridge.

Job Description & Person Specification

To apply for this post, please complete the online application form and attach your CV and supporting statement explaining how you meet the criteria for the role, as detailed in the person specification.

All shortlisted applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.