Revenues Officer - Collections

Revenues Officer – Collections

Location: Lynton House, Ilford, IG1

Permanent - Full Time

Would you like a varied administrative role where accuracy and excellent customer service make a real difference?

We are looking for organised, customer-focused individuals to join our Revenues Service as Collections Officer. You will provide essential administrative support across the Council Tax service, helping to keep customer and property records accurate and ensuring accounts are updated promptly.

This role is focused on the effective administration of Council Tax accounts. You will process information, respond to enquiries, make account adjustments and support the billing and collection of Council Tax. Your work will help residents receive accurate bills and ensure the Council maintains reliable records.

What you'll be doing

• Processing Council Tax requests and maintaining accurate customer and property records.
• Updating accounts following changes in occupancy, liability and customer circumstances.
• Administering discounts, exemptions, reliefs, payment methods, refunds and other account adjustments.
• Issuing bills, notices and correspondence accurately and within required timescales.
• Responding to customer enquiries by telephone, email and other communication channels.
• Checking information and supporting documents and requesting further evidence where required.
• Liaising with colleagues and partner organisations to verify information and resolve account queries.
• Monitoring work queues and reports to ensure administrative tasks are completed promptly.

About you

We are looking for someone who:

• Has excellent administrative and customer service skills.
• Is organised and able to manage a busy and varied workload.
• Has strong attention to detail and a commitment to accuracy.
• Can communicate clearly and professionally with customers and colleagues.
• Is confident using computer systems and learning new processes.
• Works collaboratively and takes responsibility for completing tasks.

Previous experience in Council Tax, Revenues, Benefits, finance or a customer-focused administrative environment would be advantageous. Training and support will be provided for the right candidate.

What we offer

• Flexible working and hybrid working arrangements with 2 days in the office.
• A supportive and collaborative team environment.
• Opportunities for learning, development and career progression.
• Generous annual leave entitlement.
• Local Government Pension Scheme.
• Employee wellbeing support and staff benefits.

Join our Collections Team and help provide an accurate, efficient and customer-focused Council Tax service.

Job Description & Person Specification

To apply for this post, please complete the online application form and attach your CV and supporting statement explaining how you meet the criteria for the role, as detailed in the person specification.

All shortlisted applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.