Revenues and Benefits Officer

Revenues and Benefits Officer
Scale 4 (£27,274 - £29,071)
37 hours, Full-Time
Permanent
Hybrid: Stopford House and home working

Application Deadline: Sunday 29th November 2026, 11:59pm
Shortlisting Date: Monday 30th November 2026
Interview Date: Monday 14th December 2026
Interview Type: Assessment and in person interview

Join us at Stockport Council Best for Inclusion winner at the Greater Manchester Good Employment Awards 2026

Your Role

We are looking for an enthusiastic and customer-focused individual to join our Benefits Team within the Revenues & Benefits department.

You’ll be part of a friendly, supportive team helping to administer Housing Benefit and Council Tax Support applications for residents who have a low income. This is a rewarding role where you will develop valuable skills, gain insight into local government, and make a positive difference to people across Stockport.

You’ll:

• Communicate with customers and organisations by phone, email, and letter
• Assess Housing Benefit and Council Tax Support claims and determine customer entitlement
• Gather and verify information to support decision-making
• Provide excellent customer service and support to residents
• Make a real difference by helping people access the financial support they need

This is an excellent opportunity for someone who enjoys helping others, has strong attention to detail, and is keen to build a career within local government.

About You

The job will involve processing applications in line with current regulations and communicating with the public via telephone, email, and letter. If you don’t have any knowledge of these areas, we will help you to develop the skills and experience you already have with our internally delivered full training package. We also welcome applications from people who have worked in similar data processing roles, for example within the Civil Service, tax, insurance, or banking industry.

You will have the following attributes:

• Excellent communication and interpersonal skills
• Ability and confidence to deal with a wide range of customers over the phone and work well with other team members and services
• Effective organisational skills
• Excellent written English
• Ability to work accurately to deadline
• Attention to detail
• Ability to negotiate and influence and deal with a diverse range of clients
• Ability to work flexibly to support the team’s core work and other objectives
• Experience of using office I.T applications including Microsoft Word and Excel.

About Us

Our Revenues and Benefits Team plays a vital role in supporting the residents of Stockport. This is a fast-paced, varied, and rewarding environment where you'll have the opportunity to make a real difference to people's lives while developing valuable skills, building your confidence, and gaining experience that can lead to a wide range of future career opportunities.

As part of an ambitious and supportive team, you'll help deliver high-quality services to our residents. We are committed to investing in our people and offer excellent training and development opportunities.

We also offer a range of benefits to support your wellbeing and work-life balance, including flexitime and hybrid working arrangements.

Whether you're starting your career, looking to develop new skills, or seeking a fresh challenge, this is an excellent opportunity to join a service that values learning, teamwork, innovation, and making a positive impact in the local community.

The Council is committed to staff development, providing numerous training opportunities as well as career progression.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works, and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you would like to find out more about the role please contact Claire Hickey at Claire.Hickey@stockport.gov.uk or Liam Coatsworth at Liam.Coatsworth@stockport.gov.uk for an informal discussion about the role

The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.

Stockport Council holds a Visa sponsorship licence, but this can only be used for certain roles, and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers, and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce

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