Revenues and Benefit Assistant x 3

Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our team.

About the Role:

We're looking for a Revenues and Benefits Assistant to join our friendly and supportive team. You will play a key role in helping local residents access vital financial support, while also supporting the collection of Council Tax and Business Rates that fund important local services across the district.

Key Responsibilities:

You'll provide administrative support across our Revenues and Benefits Service, including:

• Supporting the processing of Council Tax, Business Rates and benefit-related work
• Assisting customers by telephone, email and correspondence
• Checking and recording information accurately
• Updating records and maintaining confidential information
• Working as part of a team to deliver a high-quality service to residents and businesses across Wakefield

What will be expected from me?

We'd love to hear from you if you are:

• Customer-focused, caring and friendly
• Organised and able to manage your workload effectively
• Accurate and confident working with information and data
• A good communicator who can explain things clearly
• A team player who is also comfortable working independently
• Calm, professional and reliable, even when things get busy

Essential requirements:

• GCSE passes at grade 4 or above in Maths and English or equivalent and please see job specification

What can I expect?

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more

Want to know more?

If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.

Name: Claire Bridgewater

Tel: 07824569664

E-mail: CBridgewater@wakefield.gov.uk

Join us and make a real impact in the community. Apply today to become a valued member of our team!

Safeguarding

Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

DBS (Disclosure & Barring Service)

The successful applicant will be required to complete a Disclosure Application Form and to provide criminal conviction information.

Probation

In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period.

Fluency Duty

To comply with Part 7 of the Immigration Act 2016 (Fluency Duty), public facing roles will be subject to the Fluency Duty.

Diversity

Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.

Why Wakefield

To find out more about the benefits of working at Wakefield Council, click here.