Resident Advisor - Workwell
Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people.
Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.
At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
As local government continues to evolve, Huntingdonshire District Council is preparing for an exciting period of change through Local Government Reorganisation. While organisational structures may change in the coming years, our commitment to delivering excellent services for our communities remains unchanged.
Joining HDC now gives you a unique opportunity to make a meaningful impact today whilst helping to shape the future of local government across our area. We are looking for people who are motivated by public service, embrace innovation, and want to play a part in building the organisation of tomorrow.
Job details
An exciting opportunity has arisen within the Resident Advice Team to join the team delivering the Workwell contract. We are looking for an enthusiastic, passionate and conscientious individual to work directly with our residents. As part of the Workwell delivery team you will be working specifically with residents who are in receipt of a FIT note or who have a health barrier which inhibits the resident’s ability to gain and stay in employment.
As the successful candidate you will receive direct and indirect referrals from referral agencies. They will all be experiencing health related barriers which influence the resident being able to gain and continue in employment. You will work as part of a team and be allocated a case load to manage which will include communicating with the customer by email, letter, phone and face to face appointments.
Listening to the issues that the customer is experiencing, you will work with them to agree a plan that details the actions that will be taken by the individual as well as any signposting and referrals that will be made. The plan will be monitored, and the impact of the interventions recorded and reported as part of the performance management framework.
About the role
The District Council is committed to improving the quality of life of our residents and we believe that we can do this in many ways. The residents that will be referred to us as part of the Workwell scheme will benefit from support from the successful candidate on a 1 to 1 basis. They can also access support by referral from many partner agencies for specialist support.
Residents may have heard about the service directly or been referred and once in contact, it is an opportunity to understand what the issues are that need to be tackled, agree a set of solutions and act upon them. Remaining in regular contact with your caseload, you will liaise with internal and external services and organisations, complete and submit referrals, share information in line with our procedures and complete performance data so the effectiveness of the interventions can be monitored.
About you
Are you looking for a new challenge or a change?
We are looking for enthusiastic, patient and empathetic individuals who are keen problem solvers. You will be understanding and have excellent communication and organisational skills ensuring that the customer feels at ease and is encouraged to engage in the support that is being offered. Able to work as part of a team on a flexible rota as well as be able to work independently and make recommendations based on the information that you have available.
Recognising the importance of personal data, you will share information appropriately and in line with the procedures that we have in place as well as have the confidence to raise concerns when you believe there may be a risk. An individual who genuinely cares about making a difference and improving the outcomes for the residents that you are working with.
The team is based at Pathfinder House, Huntingdon alongside the Resident Advice Team. You will be required to work from the office 5 days a week to enable closer working relationships with internal services as well as being able to participate in face-to-face meetings and appointments. There may be occasional events to attend to promote workwell these may be weekends and evenings.
Due to the nature of the role, the successful candidates will be subject to an enhanced DBS check.
An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
View the job description [PDF, 0.2MB].
Salary range
- £28,344 - £29,454 per year