Registration Officer - Stevenage

Job Title: Registration Officer - Stevenage
Starting Salary: £32,578 progressing to £35,570 per annum (pro rata for part time)
Hours: 30

Monday, Tuesday, Wednesday and Thursday. Weekend working paid at an additional rate is desired

Hours 8:30 to 5pm

Location: Stevenage
Contract Type: Permanent
Directorate: Resources

About the team

Stevenage Register Office serves the North Hertfordshire community by the provision of registering life events for all of our residents. We provide Marriage and Civil Partnership ceremonies for any customers wishing to hold their ceremony in Hertfordshire. New citizens who have chosen to hold their Citizenship ceremony in Hertfordshire are welcome to book either a private or group ceremony with us.

The role of a Registrar is critical in ensuring that life events are registered accurately and in accordance with statutory requirements. Registrars are responsible for maintaining precise records and applying complex legislation, regulations and procedures with a high degree of accuracy and professionalism.

The role also includes taking notices of marriage and civil partnership for ceremonies taking place both in the UK and overseas. As such, Registrars must develop and maintain a thorough understanding of the relevant legislation and be able to apply it correctly to a wide range of individual circumstances, ensuring that customers receive accurate advice and guidance at all times.

The Stevenage team currently has the whole time equivalent of four registration officers, a senior registrar and a registration manager, the team is supported by the equivalent of a full time support officer.

About the role

The successful candidate will be expected to be responsible for the effective and accurate registration of life events adhering to complex legislation and procedure. The applicant will have responsibility for accurate accounting, responsibility for the audit and completion of stock control. The successful candidate will conduct civil partnership, marriage (both opposite sex and same sex) and citizenship ceremonies in various locations.

Registration and Citizenship Officers can expect a varied and fast-paced day, with a diary that is largely made up of back-to-back public appointments. As the service covers a wide range of life events, officers regularly move from one appointment to the next, supporting customers in very different circumstances and emotional situations. One appointment may involve celebrating a birth or citizenship, while the next could involve supporting someone through the registration of a death. The successful candidate will need to adapt quickly, maintaining professionalism, empathy and accuracy throughout the day.

Any technical, skills and qualifications needed for

Working knowledge of Microsoft 365

Understanding of the Registration Service

About you

Essential:

• A good standard of general education
• Proven record of interpreting and explaining complex rules and legislation
• Excellent communication skills
• Excellent IT skills including proven experience in working with Microsoft 365 including sharepoint/onedrive/teams/excel
• Basic accounting experience
• Driving licence and access to a vehicle insured with Business insurance
• Proven experience of presenting to groups of 20 plus in a live formal environment with confidence
• Experience in working with the public
• Understanding of the registration service,
• Registration Experience

Desirable

• Desirable:
  • Proven experience of working and dealing with difficult situations
  • Audit and stock control
  • Face to face customer experience
  • Holder of the national accreditation programme for registrars

Registration and Citizenship Officers can expect a day full of a variety of appointments, the diary is public and in the main these appointments are back to back. The appointments cover all of the services that we offer so the successful candidate should expect to move from one life event to another often with very different emotional impacts.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8 Please locate the job profile here:

Job profiles - Regulatory services

To hear more about this opportunity please contact Nadia.Wistow@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 26th and 27th November 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR), creating a unique opportunity to help shape the future of local services. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.