Registration Officer

Registration Officer

Dudley Registration Service

Full Time, 37 Hours per Week
Working Pattern: Monday, Tuesday, Thursday, Friday and Saturday
Salary: £29,542 - £32,046

About the Role

An exciting opportunity has arisen to join Dudley Registration Service as a Registration Officer.

We are seeking a professional, organised and customer-focused individual to join our dedicated team. This rewarding role offers the opportunity to support residents through some of life's most significant events whilst delivering an essential public service across Dudley Borough.

As a Registration Officer, you will undertake a range of statutory registration duties, including the registration of births and deaths, supporting citizenship ceremonies, and conducting marriage and civil partnership ceremonies. You will ensure all registration functions are delivered accurately, professionally and in accordance with legislation and local procedures.

Key Responsibilities

• Register births and deaths in accordance with statutory requirements.
• Support the delivery of citizenship ceremonies.
• Conduct and support delivery of marriage and civil partnership ceremonies at the Register Office, approved venues and religious premises across Dudley Borough.
• Provide information, advice and guidance to customers in person, by telephone and electronically.
• Maintain accurate records and legal documentation.
• Handle sensitive and confidential information with discretion and professionalism.
• Work collaboratively with colleagues to ensure the efficient operation of the service.
• Deliver a high-quality, customer-focused experience at all times.

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Demonstrates empathy, tact and professionalism, particularly when supporting customers during sensitive or emotional circumstances.
• Has strong organisational skills and excellent attention to detail.
• Is confident using IT systems and databases.
• Can work effectively independently and as part of a team.
• Is flexible and willing to work Saturdays as part of the normal working pattern, together with additional hours when required to support service delivery.
• Can travel to approved ceremony venues and other locations throughout the borough.
• Has experience in a customer-facing role. Experience within registration services, local government or another statutory service environment would be advantageous, although full training will be provided.

Work Locations

The successful candidate will work across a range of locations within Dudley Borough, including:

• Dudley Register Office, Priory Hall, Dudley
• Stourbridge Registration Office, Thomas Robinson Building, Stourbridge
• Coseley and Stourbridge Family Hubs
• Approved marriage and civil partnership venues throughout the borough
• Religious premises throughout the borough
• Other Dudley Council offices and community venues as required
• Locations used for citizenship ceremonies and other registration-related events

What We Offer

• A varied and rewarding role delivering an essential public service.
• Comprehensive training and development opportunities.
• Membership of the Local Government Pension Scheme.
• Generous annual leave entitlement.
• Employee wellbeing support.
• Opportunities for professional development and career progression.

Working Pattern

This post is based on a 37-hour working week, worked Monday, Tuesday, Thursday, Friday and Saturday.

Additional hours may occasionally be required to support ceremonies and meet service demands. The successful candidate will also be required to participate in the on-call rota for urgent death registrations.

Apply Now

If you are committed to delivering excellent customer service and would like to play an important role in supporting residents through some of the most significant events in their lives, we would love to hear from you.

Join a dedicated and supportive team delivering an essential service to the people of Dudley Borough and make a real difference to your local community.

Apply today and become part of Dudley Registration Service.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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