Quality & Provider Sustainability Support Worker

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Groby Road, Glenfield, Leicestershire, LE3 8RL

Salary: £26,832 - £28,146 Per annum (Pro rata for part time) Pay award pending

Working Hours: Full Time – Mon – Thurs 8:30am – 5pm, Fri 8:30am – 4:30pm.

Contract Type: Permanent

Closing Date: Sunday 24 May 2026

Interview Date(s): Week commencing 8 June 2026

Are you looking for a rewarding career where you can make a difference?

Would you like to join a friendly team where no two days are the same?

About the Role

The successful candidate will provide specialist administration support to the Quality and Contracts team. This will involve managing the enquiry line which is the central point for internal staff and external parties to contact the team.

You will be managing a range of queries every day via email and telephone. You will also be supporting the team with information about concerns in providers and safeguarding information.

You will oversee contractual changes and manage information about the quality of contracted providers. The queries are varied and can be very complex so you will need to be confident with dealing with a wide range of information and communicating with different audiences.

You must be able to work with the team to develop processes and support with implementation.

About You

To apply for this post, you must be able to tell us in your application how you meet the following criteria:

• Support people to resolve complex organisational issues including interpreting and communicating information to different audiences.
• Be self-motivated and able to manage your own workload, including being able to prioritise, meet timescales and work under pressure.
• Develop and maintain record-based systems including accurate written records.
• Manage sometimes challenging and potentially confrontational situations with professionalism.
• Have a willingness to learn and develop new skills including understanding of contractual compliance and setting up new contracts.
• Experience of working in an administrative / financial setting including an NVQ Level 2 (or equivalent qualification in administration / secretarial roles).
• Able to use Microsoft Office and other IT systems to a high standard.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Natalie Smith Senior Quality Manager

Telephone: 0116 305 2848

Email: Natalie.X.Smith@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us