Quality Assurance & Audit Manager
Job Title: Quality Assurance & Audit Manager
Starting Salary: £48,226 progressing to £53,460 per annum (pro rata for part time)
Hours: 22.9 hours per week
Tuesday and Wednesday and remaining hours flexible.
This may be subject to change.
Location: Countywide - Hybrid working. Office based in Stevenage
Contract Type: Permanent
Directorate: Adult Care Services
About the team
Practice and Quality is at the heart of this role, placing you in a key position to influence practice across Adult Care Services. Delivering practice guidance to practitioners and overseeing processes for quality assurance which identify themes for learning, this ensures that people we assess receive the highest quality social care interventions and support.
The Practice Quality Team is a small team including a business analyst, policy officer, quality monitoring practitioner, a senior admin officer and a part time quality assurance and audit manager.
The team work closely with operational colleagues at all levels to support high quality, evidence based and person-centred practice and also have an influence on areas for improvement at a strategic level. The Practice Quality Team also oversee the Research Governance Panel and manage projects that have been identified to support the development of practice.
About the role
You will be a leader in Practice Quality and will apply your own excellent practice knowledge and experience to the quality assurance activities, supporting Adult Care Services to meet its service priorities and national performance requirements.
Reporting to the Practice Quality Team Manager you will collaborate with other team members to oversee and manage the quality assurance activities, including the development of new audit tools and the reporting of audit findings for practitioners. You will have the opportunity to deliver presentations and workshops using expert knowledge of legislation, research and practice guidance.
The Quality Assurance & Audit Manager (QAAM) role provides leadership in Adult Care Services (ACS) with new innovative projects providing subject matter expertise. Using your experience from practice and understanding of the Local Authorities legal duties, the QAAM also promotes reflection.
You will contribute to the initiation of new policy and guidance as well as involved in the writing of new policy and guidance which underpins Care Act duties.
About you
Essential:
- Qualification: Registered professional. Social Worker, Nurse or Occupational Therapist
- Significant experience of working in Local Authority Adult Care services
- Ability to travel around the county
- Experience of giving guidance and support to staff members, colleagues, other partner agencies
- Leading or contributing to projects
- Knowledge of Care Act Duties and an understanding of Quality Assurance processes and service improvement in adult care services.
- Ability to analyse and interpret new legislation and national guidance and provide an interpretation on the impact and implications for adult care services
Desirable:
- Experience of auditing
- Project management experience
- Delivering presentations
- Experience of using information to produce reports
- Experience in research
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Health and Social Care Services, level HSC12 job profile. Please locate this via:
Job profiles - Health and social care
To hear more about this opportunity please contact Hannah Baker (hannah.baker@hertfordshire.gov.uk)
Interview Date: 11th and 12th February 2026
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.