Provider Services Resource Manager
About the job
Salary: £53,460 - £56,681 a year plus £3,203 car benefit allowance
Hours per week: 37
Contract type: Fixed Term / Secondment
This is a pivotal leadership role providing strategic and operational management across Adult Social Care Provider Services, including Support to Age Well, Support to Live and Day Opportunities. You will ensure high-quality, person-centred services for vulnerable adults, delivered in line with the Care Act 2014.
You will be accountable for service performance, regulatory compliance and the achievement of KPIs. A key part of the role is redesigning and improving operational processes, systems and practice to ensure services are efficient, sustainable and value for money, including oversight of IBCF funding and robust budget management.
You will lead provider-side negotiations on Service Level Agreements, monitor quality assurance frameworks and use performance data to identify trends and drive improvement. The role requires presenting complex information to a wide range of stakeholders and working closely with commissioning, finance and health partners.
You will develop a strong service identity, embed clear communication and engagement arrangements, and oversee workforce planning and talent development. The role also includes embedding a strengths-based practice, working in partnership with health and the third sector, deputising for the Service Manager and overseeing business continuity planning.
We welcome applicants from other local authorities, and the role can be offered as a secondment opportunity.
Please note this role does not attract sponsorship.
About you
An experienced operational leader within adult social care, with strong knowledge of statutory services, regulatory frameworks and the needs of adults with learning disabilities, autism, behaviours and older people.
You’ll have a proven track record of managing staff and developing high-performing teams. You can motivate others, manage performance and adapt workforce models in response to demand and financial pressures.
You are financially astute, with experience of budget monitoring, forecasting and contributing to business cases and service redesign. You are confident working with commissioners, finance and system partners to ensure services remain viable and outcome focused.
An excellent communicator with strong negotiation, analytical and report-writing skills. You can manage competing priorities, make sound decisions and use data to drive improvement.
You’ll have in-depth knowledge of equality legislation and are committed to embedding equality, diversity and inclusion into service delivery. You hold a management qualification equivalent to NVQ Level 4 (or equivalent experience), are committed to continuous professional development and can work flexibly, including travel as required.
About us
Our ambitiousLuton 2040 Vision– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £53,460 - £56,681 per year