Property Officer

Job Description

The London Borough of Harrow is seeking a dedicated and customer-focused Property Officer to deliver an efficient and effective range of services to leaseholders and freeholders across a designated property portfolio. The successful candidate will be responsible for managing a wide variety of leasehold and freehold matters, ensuring that statutory, contractual, financial and policy requirements are met while providing a high-quality service to residents.

The role encompasses the administration of major works projects, including the delivery of Section 20 statutory consultation processes and the associated billing and income collection activities. The Property Officer will manage annual service charge calculations and billing, investigate and resolve service charge enquiries, and oversee income collection and debt recovery processes. The postholder will also be responsible for handling right-to-buy transactions, assignments, enfranchisement cases, write-offs and write-backs, ensuring that all cases are progressed accurately and efficiently.

A key aspect of the role is the administration and enforcement of lease conditions, including investigating and addressing breaches of lease agreements, anti-social behaviour and other leaseholder-related issues. The Property Officer will provide advice and guidance to leaseholders and freeholders, responding to requests for services and ensuring that residents receive clear, professional and timely communication.

The successful candidate will be expected to maintain a thorough understanding of relevant legislation, contractual obligations, Council policies and best practice guidance, ensuring compliance in all areas of work. They will work closely with a range of internal and external stakeholders, including Asset Management teams, Legal Services, contractors, service providers, advice agencies and residents, to deliver effective outcomes and high standards of customer service.

This role requires a flexible and collaborative approach, with the ability to manage a varied workload, respond to changing priorities and provide cover and support for other team members when required. The Property Officer will play a vital role in protecting the Council’s interests, maximising income, maintaining positive resident relationships and contributing to the effective management of the Borough’s leasehold and freehold property portfolio.

The successful candidate will have:

• Customer Focus - Listens, anticipates, negotiates and seeks to exceed the expectations and needs of our customers.
• Communication – Delivers accurate and clear information via the most appropriate method to ensure complete understanding.
• Attention to detail – accurately records and maintains information and focus on the task in hand.
• Planning & Organisation - Efficient in use of time and works in a structured way, prioritises own workload and meets deadlines.
• Flexibility – responds positively to changing business needs and happily adapts behaviours accordingly
• Responsibility – shows initiative and is accountable for personal behaviours, decisions and effectiveness.
• Teamwork – encourages the contribution of others and takes their view into account.
• Self Control - Performs effectively by keeping emotions under control, especially in stressful and difficult situations

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn