Product Manager - DEE06763

Job Description

Hours of Work: 37 hours per week, full-time. Team/Section: Digital & Customer Services – Digital Team. Location: You will be based at our offices in Dundee House, but the role is primarily hybrid working a minimum of 2/5 days within the office. Based on service delivery requirements. Details of Service: Digital & Customer Services is at the heart of Dundee City Council's ambition to modernise how we work, improve the experience of our customers and colleagues, and deliver better outcomes for our communities. We are undertaking a significant programme of digital transformation, moving beyond traditional technology-led projects towards a more ambitious, product-focused approach that puts people, outcomes and measurable value at the centre of our decisions. Our Digital Team works across the Council, bringing together service design, technology, data and innovation to challenge established ways of working, simplify processes and create better, more sustainable public services. The Product Manager will play a pivotal leadership role in shaping and developing our product management function. This is an opportunity to influence how a major organisation operates, establish new ways of working, develop high-performing teams and ensure our digital investments deliver meaningful, measurable improvements. We are looking for someone who brings energy, curiosity, commercial awareness and a genuine appetite to make things better. Someone who is comfortable challenging convention, taking ownership and turning ambitious ideas into practical results. This is an opportunity not simply to manage an existing portfolio, but to help build the future of digital service delivery in Dundee. If you have any queries regarding this vacancy, please contact Bill McCleary by email bill.mccleary@dundeecity.gov.uk

Requirements

You will have a Degree or equivalent qualification in a relevant discipline such as Business Management, Digital Technology, Product Management or Service Design, and/or significant relevant professional experience in a digital delivery or product management environment. A professional qualification in project management, Agile delivery or a related discipline is required. You will have additional qualifications or professional development in product management, digital transformation, commercial management or service design would be advantageous. We welcome candidates who can demonstrate equivalent skills and expertise gained through practical experience, including those from outside the public sector.

Responsibilities

As Product Manager, you will lead the development of Dundee City Council's product management function, taking ownership of our digital product portfolio and ensuring technology delivers measurable improvements for customers, colleagues and communities. You will play a key role in transforming how the Council designs, delivers and continuously improves its services, moving beyond traditional systems management towards an approach focused on outcomes, innovation and value. Working across the organisation, you will: - Lead and develop our Product Owners, building a high-performing and accountable product management function. - Shape product strategies, priorities and roadmaps that align investment with organisational objectives and customer needs. - Challenge existing approaches, identify opportunities for improvement and drive meaningful change. - Work collaboratively with senior leaders, operational teams, technical specialists and suppliers to deliver effective digital solutions. - Ensure products are financially sustainable, secure, accessible and deliver demonstrable value throughout their lifecycle. - Champion innovation, data-driven decision-making and continuous improvement. This is an opportunity to take real ownership, influence strategic decisions and help shape the future of digital service delivery across Dundee.

The Individual

We are looking for an ambitious, forward-thinking and results driven leader who is passionate about improving services and making a tangible difference. You will bring experience of managing digital products, systems or technology portfolios, with a proven ability to work across organisational boundaries, engage stakeholders and turn complex challenges into practical solutions. You will have: - Experience of leading digital delivery, product development, systems improvement or transformation initiatives. - Strong leadership skills, with the ability to inspire, develop and empower others to deliver excellent results. - Commercial awareness and an understanding of how technology investments can improve productivity, customer experience and organisational performance. - The confidence to challenge established thinking, influence senior stakeholders and introduce new approaches to delivering services. - Strong analytical and problem solving capabilities, using evidence, data and customer insight to inform decisions. - Experience of working effectively with suppliers, technical specialists and multidisciplinary teams to achieve shared objectives. - An understanding of governance, information security, risk management and the responsibilities associated with managing digital services. Just as importantly, you will bring energy, curiosity and a strong sense of personal accountability. You will be comfortable taking initiative, making decisions and maintaining momentum when faced with challenges. We value people who look for possibilities rather than limitations, who are prepared to question how things have always been done and who take pride in seeing their ideas deliver real improvements. We welcome experience and fresh perspectives from across different sectors. What matters most is your ability to lead, influence and deliver meaningful outcomes. A satisfactory Disclosure Scotland Level 1 check is required.