Performance Officer

Are you passionate about using quality and performance insights to drive real improvements in adult social care?

We are too—and we’re looking for someone like you to join our Quality and Performance team.

Our mission is to help senior and operational managers make the best use of intelligence from data, quality audits, feedback, and consultation. By identifying what’s working well and where we can improve, we aim to make a real difference to the lives of the people we support.

We’re about to implement a new social care case management system. This fixed-term role (until June 2027) will help us maintain momentum on our current priorities while ensuring we’re ready to report effectively from the new system.

You’ll work across Adult Social Care & Safeguarding and also support colleagues in Commissioning and Public Health. The role focuses on using data to understand and improve service quality, and you’ll be involved in:

• Developing self-service dashboards using Power BI
• Analysing data to generate insights
• Running performance clinics with service leads to celebrate success, challenge performance, and identify improvement actions
• Writing deep-dive analysis reports
• Completing national and regional data returns
• Collaborating with the wider team to integrate customer feedback and quality audits
• Supporting continuous learning and improvement

What you’ll bring:

• Curiosity – you ask the right questions to uncover insights and opportunities
• The ability to turn data and feedback into clear, actionable reports
• Strong communication and relationship-building skills
• Experience using tools like Power BI or Excel to extract, prepare, and analyse data
• Confidence to constructively challenge and support managers using data and intelligence
• A collaborative mindset, working across the County Council and Midlands Partnership University NHS Foundation Trust

You don’t need prior experience in adult social care—we’ll support you to learn the subject area.

Interested? Let’s talk.

An advert can only tell you so much. If you’d like to know more, please get in touch with Craig Woods, Quality & Performance Manager, or Chris Wheeler, Senior Performance Officer.

• Shortlisting: 13 August 2025
• Interviews: 26 August 2025

We’re happy to talk flexible working and welcome applications on a full-time or part-time basis. Internal candidates are welcome to apply on a secondment basis (with prior manager approval).

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.