Performance & Compliance Officer (Contract Manager)

Performance and Compliance Officer
£45,750 - £49,056 per annum

About Us

London Borough of Newham is seeking an experienced and motivated individual to join our Housing Strategy and Partnerships team as a Performance and Compliance Officer on a permanent contract.

This role sits within the Inclusive Economy and Housing Directorate and plays a key part in ensuring that services delivered through the Housing Revenue Account, including PFIs, TMOs, housing associations, and external contractors, are monitored effectively and deliver the best outcomes for residents.

This post will be on LB Newham Terms and Conditions and based at Stratford, Newham with a degree of flexible working. Some travel between offices, sites, and meetings with housing providers may be required.

About the Job

As Performance and Compliance Officer, you will support the monitoring and management of a wide range of housing delivery providers to ensure that services are delivered to the highest standard and align with the Council’s strategic objectives.

You will be responsible for reviewing performance data, conducting compliance visits and audits, managing contractor payments, and ensuring adherence to statutory housing standards including health and safety requirements. The role also involves preparing reports, supporting service reviews, and contributing to the development of strategic frameworks that drive continuous improvement.

This is a varied role, requiring both a strong grasp of detail and the ability to see the bigger picture. You will be a key link between the Council and its delivery partners, helping to ensure that residents receive high-quality, safe, and compliant housing services.

About You

You should bring a strong understanding of housing policy, contract management, and service performance monitoring. Experience of working with housing providers, contractors, or housing associations is essential, alongside the ability to analyse complex data and produce clear, well-evidenced reports.

You will need excellent communication and negotiation skills to build constructive relationships with a wide range of stakeholders. The ability to work under pressure, manage competing priorities, and resolve conflicts effectively will be key to your success in this role.

We are looking for someone with a proactive and collaborative approach, who can combine technical knowledge with a focus on outcomes for residents

Please view JD here

closing date: 17th October 2025

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.