Performance and Projects Officer

The Role

This is a pivotal role at the intersection of technology, data, and service delivery. You’ll progress the development of our waste management IT systems, support online reporting tools for residents, and provide analytical insights to enhance operational efficiency. A key part of your role will be to manage performance reporting, including developing dashboards, analysing complex datasets, and identifying service trends to inform decision-making and drive continuous improvement. Working closely with contractors, software providers, and internal teams, you’ll ensure our systems are robust, user-friendly, and aligned with strategic goals. This role is a job share.

The Experience you will bring

Proven experience in managing and developing IT systems, ideally within waste management or similar operational services. Competent in developing and delivering performance reporting frameworks, using tools like Power BI to monitor KPIs, identify trends, and drive continuous improvement.

Hands-on experience with system upgrades, software integrations, and liaising with third-party providers to implement technical solutions. You will be confident and experienced in stakeholder engagement, including working with contractors, internal teams, and external partners to deliver system and service improvements. Familiarity with GIS mapping, API development, and digital self-service platforms to support channel shift initiatives is highly desirable. Alongside a good understanding of financial reconciliation processes, particularly for income-generating services such as commercial collections. Experience in project management of small to medium sized projects, delivering outcomes in time, within scope and in line with corporate standards.

This role will require you to be willing and able to work collaboratively and effectively with whom this post job shares, therefore excellent teamwork and communication is essential.

About Us

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council have four priorities: Thriving Communities, Accessible Services, Responsible Growth and Sustainability. The Council Plan sets out our key priorities and themes for the next five years. The North Herts Values define how we as colleagues work with each other, and we strive to be: Adaptable, Inclusive, Learning, Listening, Together.

Why work with us?

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.

Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.

We are changing
North Herts Council (NHC) is undergoing Local Government Reorganisation (LGR). If you are employed by NHC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation | North Herts Council

If you would like an informal chat about the post, you can contact Jeanette Lowden, Service Manager-Waste on 01462 474384

Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.

Hybrid working:Flexibility with homeworking and office-based days.

Working pattern: This job is open to flexible working patterns and working hours
Face to face interviews will be held on 20th July 2026

Please note that we are currently unable to provide sponsorship for employment in the UK.

We recommend downloading the job profile document as this will not be available once the vacancy closes.