Payments Officer

Job Title: Payments Officer
Starting Salary: £26,427 progressing to £29,071per annum
Hours: 37 hours per week
Location: Robertson House, Stevenage with hybrid home working
Contract Type: Permanent
Directorate: Resources

About the team

Our Payments Team supports children, families, and wider Hertfordshire communities by ensuring accurate, timely, and efficient financial processing. Our vision is to deliver a reliable, person‑centred payments service that enables frontline teams to focus on achieving positive outcomes for residents. We aim to provide a high‑quality, transparent service that resolves payment issues quickly and helps maintain strong, trusted relationships with providers and service users.

This Payment Officer role is responsible for processing invoices relating to Children’s Services (CS), reconciling direct payments, processing payment request forms, handling queries, and supporting colleagues to ensure the smooth and effective delivery of payment processes. The team works closely with a range of internal and external stakeholders, including CS Brokerage and Commissioning, Social Workers, Leaving Care PAs, Business Partner Finance teams, providers, and Hertfordshire residents. These relationships are essential to ensuring payments are processed accurately and that any queries are resolved efficiently.

About the role

Process payments accurately and on time, ensuring financial transactions are completed in line with agreed procedures and deadlines.

Investigate and resolve payment queries promptly, liaising with colleagues, providers, and internal teams where required.

Support the smooth day-to-day delivery of payment processes by assisting colleagues and contributing to efficient financial administration.

Work collaboratively with colleagues to resolve issues, share knowledge, and maintain continuity across the service.

Identify discrepancies, escalate issues where appropriate, and support the resolution of financial or process-related concerns.

About you

Essential

• Demonstrable experience working in a fast‑paced administrative or financial processing environment.
• Confident communicator with the ability to handle queries professionally and build effective working relationships with colleagues, providers, and residents.
• Competent IT skills, including confidentuse of Microsoft Office applications (especially Excel)
  • Able to communicate effectively and fluently in English.

Desirable

• Association of Accounting Technicians qualification or equivalent experience
• Understanding of audit requirements, internal controls, or financial compliance frameworks.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 6. Please locate the job profile here:

Job profiles - Corporate services

To hear more about this opportunity please contact Hillary Tagbo on 01438 455522 or Hillary.Tagbo@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 6, 7 & 8 October 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.