Parking Services Officer

About the job

Salary: £25,183 - £31,586 a year
Hours per week: 37
Contract type: Permanent

Are you organised, customer-focused, and ready to make a difference in your community?

We’re looking for a detail-oriented and customer-focused Parking Services Officer to join our team. In this role, you’ll be responsible for processing Penalty Charge Notices (PCNs), handling representations and appeals, and issuing parking permits, season tickets, and Blue Badges.

Working in line with legislation, procedures, and high customer care standards, you’ll play a key part in delivering a fair and efficient parking service to the public.

If you're ready to take on this rewarding role, we’d love to hear from you – apply today!

Please note this role does not attract sponsorship.

About you

We are seeking a calm, confident, and customer-focused individual to join our Parking Services team. As a Parking Services Officer, you will be the first point of contact for members of the public, including those who may be upset or challenging. Your ability to respond politely, tactfully, and professionally is essential to maintaining a high standard of service.

You will use computer systems, including spreadsheets and word-processing tools, to process correspondence, prepare responses, and complete straightforward reports. You’ll also be responsible for handling and reconciling payments, ensuring financial records are accurate and submitted on time.

The role requires a sound understanding of procedures and relevant legislation, enabling you to make informed decisions and take appropriate actions. Occasional site visits across the borough and attendance at appeal hearings or County Court may also be required.

We’re looking for someone with an awareness of customer care principles, a commitment to equality and inclusion, and the ability to recognise and act upon discrimination when it arises.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English

If you’re detail-oriented, proactive, and ready to contribute to a fair and efficient parking service, we welcome your application.

About us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

• download: 13-0296 Parking Services Officer L5 (original).doc
• download: 13-0296 Parking Services Officer L3.080222.pdf