Parking Officer

Job Introduction

Are you customer-focused, organised and confident making decisions based on evidence?

Solihull Council is looking for Parking Officers to join our Parking Service team. This is a varied role where you'll help deliver the Council's parking and traffic management responsibilities, ensuring services are fair, efficient and compliant with legislation. We have opportunities for

• Permanent - Full time, 37 hours per week
• Fixed Term (2-years) - Full time, 37 hours per week

What you'll do

• Process Penalty Charge Notice (PCN) appeals and formal representations.
• Support the administration of parking permits and dispensations.
• Assess evidence and make fair, evidence-based decisions.
• Prepare cases for the Traffic Penalty Tribunal and supporting adjudication proceedings.
• Assist with parking income reconciliation and contract management functions.
• Respond to enquiries from residents, businesses and stakeholders by telephone, email, in writing and in person.

No two days are the same, making this an ideal role for someone who enjoys balancing detailed casework with excellent customer service.

You will have:

• GCSEs (or equivalent) including English and Maths at Grade 4/C or above, or a relevant Level 2 qualification
• Experience of working in a customer-focused environment.
• Experience of parking enforcement appeals and case management
• Strong written and verbal communication skills with ability to respond to complex and difficult customer enquiries and situations.
• Sound judgement, problem-solving ability and attention to detail.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Good IT skills, including use of Microsoft Office and case management systems.

Why Join Solihull Council?

At Solihull Council, we are committed to delivering high-quality services that make a difference to our residents and communities. As well as a supportive working environment and opportunities for training and development, you will benefit from

• Generous annual leave entitlements.
• Flexible working options including hybrid working.
• A flexitime scheme.
• Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service.
• Family and carer-friendly policies.
• Access to the Local Government Pension Scheme.
• Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme.

To apply, please click on the link below and make sure your application is in your own words and reflects your own personal experiences.

If you have a specific question regarding this post, please contact Kash Dhadwar, Parking and Enforcement Services Manager at kash.dhadwar@solihull.gov.uk

Closing date: 4th October 2026

Interviews will be held week commencing 12th October 2026

Please note CV’s will not be accepted for this role.

Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.