Parking Enforcement Supervisor

We are seeking an experienced and motivated Parking Enforcement Supervisor to join our Parking Services team. This is a key operational role, responsible for supervising parking enforcement activity, managing contractors, and ensuring a high‑quality, compliant and customer‑focused service across the borough.
About the role
Reporting to the Parking Infrastructure and Enforcement Manager, you will manage the day‑to‑day operation of the Parking Enforcement Team, including oversight of enforcement contractors, CCTV enforcement, parking permits and suspensions, and car pound operations.
You will play a critical role in ensuring enforcement activity is well planned, legally compliant and responsive to local issues, working closely with contractors, internal departments, elected members and external partners.
This role also provides the opportunity to deputise for the Parking Infrastructure and Enforcement Manager when required.
Key responsibilities

- Supervise and manage the Parking Enforcement Team, ensuring high standards of performance and service delivery
- Monitor and manage external enforcement contractors, ensuring compliance with contracts and value for money
- Oversee CCTV enforcement, parking permits and suspension services
- Lead staff induction, training, appraisals, performance management and development
- Plan and coordinate targeted enforcement in response to non‑compliance and complaints, including PERU activity
- Draft and respond to complaints, Member Enquiries, FOIs, SARs and service requests
- Support audits, investigations and policy reviews, including areas of potential risk or irregularity
- Maintain accurate systems and management information, working with IT and service providers
- Represent the Council at meetings with external stakeholders including London Councils, DVLA and other bodies

About you
You will bring strong operational and people‑management experience from a parking enforcement or closely related environment. You will be confident managing contractors, dealing with complex customer issues and leading teams through change.
Essential experience and skills:

- Experience of parking enforcement management, including permits, suspensions and CCTV
- Proven experience of monitoring and managing enforcement contractors
- Strong working knowledge of parking and traffic contravention legislation, TMOs, signs and markings
- Experience drafting complaints, FOIs, SARs and Member Enquiries
- Experience of managing staff performance, recruitment, training and development
- Excellent organisational skills with the ability to manage competing priorities
- Strong ICT skills, including Microsoft Office 365 and case management systems
- Excellent communication skills with experience of dealing with the public and partner organisations

Desirable:

- Working knowledge of CCTV enforcement operations and procedures
- Broader understanding of parking regulations or similar legislative frameworks

Contact Details -
If you would like to know more about the role, please contact Beth Rutherford by email beth.rutherford@enfield.gov.uk for more information.
If you have any difficulties accessing this information, please contact Oley Taal Recruitment & Onboarding Advisor on 0208 132 1043 or oley.taal@enfield.gov.uk
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
Please read carefully the role profile and the person specification to ensure you meet the requirements of the role before commencing your application. We understand the benefits of using AI in the workplace and helping us complete some work tasks more efficiently. AI tools lack the authenticity and ability to showcase a candidate’s breadth of knowledge, skills and experience. We ask that you complete your application using your own words and experiences.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.