Parking Enforcement Appeals Officer – (Contract Support Officer)

Greener Ealing Ltd (GEL) provides high-quality Waste Collection, Street Cleansing, Grounds Maintenance, Parking services and other environmental services for our customers, the London Borough of Ealing, its residents and other service users.

An opportunity has now arisen in our Parking Services team for a Contract Support Officer.

This role will require you to respond to first line PCN challenges/appeals.

Duties will include:

1. To assess appeals and challenges submitted in response to PCNs.
2. Drafting and issuing responses to appellants
3. Maintaining accurate and organised records of appeals submitted, decisions and correspondence.

To be successful, you must have the following:

1. Excellent communication skills both written and verbal.
2. City and Guilds Level 3 Award in Notice Processing or equivalent. or willingness to acquire the relevant qualifications.
3. Knowledge of PCN appeals procedures, relevant legislation and compliance requirements.

We offer:

• £28,808.00 per annum
• 40 hours per week
• Company pension
• 24 days’ holiday plus bank-holidays
• Employee benefits
• Employee Assistance Programme (EAP service)
• Supportive team environment

Closing date: Wednesday 2 July 2025

Download the detailed job description here: Contract Support Officer Parking Services- 11 02 25