Network Development Planner (Fares & Ticketing)

The Opportunity and the context

About the Role

We’re recruiting a Network Development Planner (Fares & Ticketing) to take the lead on improving, simplifying, and modernising how passengers pay for bus travel across Cambridgeshire & Peterborough.

With over 20 million bus journeys a year in our region, this is a unique opportunity to transform ticketing products and fare policies, making bus travel more affordable, seamless, and accessible for all. You’ll manage fare policy, design new products, and deliver innovations in ticketing technology – all while ensuring great value for passengers and operators alike.

What You’ll Do

In this role, you’ll:
🔹 Design and oversee programmes to improve fares and ticketing options for passengers
🔹 Set fare structures and policies for contracted services, with future expansion to franchised services 🚍
🔹 Manage contracts and budgets (including external grant funding) to ensure effective delivery 💷
🔹 Introduce and maintain innovative ticketing products, keeping pace with technology and passenger needs 📱
🔹 Work collaboratively with councils, developers, suppliers, and operators to deliver a better passenger experience 🤝
🔹 Report programme milestones and progress to committees and senior stakeholders

What we're looking for

What You’ll Bring

We’re looking for someone with:
✅ Experience delivering fares/ticketing strategies or improving customer experience in a public transport environment
✅ Strong contract and budget management skills
✅ Excellent analytical skills, particularly around fares, demand, and usage trends 📊
✅ Ability to balance operational, financial, and customer needs
✅ Strong communication and influencing skills to work with a wide range of stakeholders

Desirable:
⭐ Knowledge of Department for Transport guidance on fares and ticketing
⭐ Awareness of political sensitivities and transport challenges in the region
⭐ Appreciation of the UK bus industry

Why Join Us?

Why Join Us?

🌟 Shape how thousands of passengers pay for and use bus services every day
🌟 Lead on high-impact projects that will modernise public transport in the region
🌟 Work with cutting-edge ticketing technologies and innovative funding approaches
🌟 Be part of a collaborative team committed to delivering better, simpler, and fairer bus travel

📅 Apply now and help deliver smarter, fairer, and more passenger-friendly fares and ticketing for the future of bus travel.

📩 How to Apply:

Please email your cv and covering letter to: recruitment@cambridgeshirepeterborough-ca.gov.uk

Full job description can be found here.

🗓️ Closing date: 22nd September 9am

🚫Right to Work

This role does not offer visa sponsorship. You must have an existing and valid right to work in the UK at the time of application.

🤝Our Commitment

We are a Disability Confident Employer and proud supporters of the Care Leavers Covenant and Armed Forces Covenant.

We encourage applicants to complete our voluntary Equal Opportunities Questionnaire. Your participation in this process is entirely optional and will not impact your application in any way. The information you provide will be kept confidential and will only be used for internal monitoring purposes. Please click on the link to complete this Equal Opportunities Questionnaire Form. For more information, please visit this page.