Neighbourhood and Tenancy Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role -

• Have responsibility for managing a portfolio of properties in defined neighbourhoods within the Borough.
• Ensuring the neighbourhoods we manage are clean, healthy, and safe places where people want to live.
• Ensure that tenancies and leases are effectively and professionally managed in strict accordance with legislation, policy, and procedure.

Key Requirements -

• Take full ownership and accountability for your neighbourhood, acting as a key stakeholder in the local community.
• Take responsibility for addressing reports of anti-social behaviour and ensuring all cases are dealt with diligently through our internal processes.
• When enforcement cases are escalated take full autonomy and responsible for instructing and coordinating all enforcement cases from initial report, agreeing legal remedies, instructing solicitors, preparing court bundles, and instructing Solicitors/Counsel when attending court. In addition, you will be required to attend court and provide in-person witness evidence.
• Ensure all matters relating to the management of tenancies and leases are dealt with promptly, in accordance with legislation, policy, and procedure whilst ensuring a high degree of integrity and professional standards are always maintained.

Skills & experience -

• Minimum Level 2 qualifications in subjects relevant to the role
• Have, be working towards, or willing to work towards Level 3 qualification related to housing management and social housing practice
• At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? please contact Greg Doehler (recruiting manager) on 01527 587000 or email greg.doehler@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk

Interviews will take place on 10th and 11th of December 2026

If this role interests you please use the 'Apply Now' but

Please note that the Council does not offer Sponsorship to work in the UK.

For a full list of our current vacancies why not visit our WM Jobs Recruiter Page