Museum Hospitality Assistant - 05832

West Berkshire Council is seeking a welcoming, reliable and organised Museum Hospitality Assistant to join the small, dedicated team at West Berkshire Museum. This varied, public-facing role is ideal for someone who enjoys delivering excellent customer service and helping to create a positive experience for every visitor.

You will support the day-to-day operation of the museum café and welcome visitors to the museum. You will prepare, sell and serve food and beverages responsibly; follow safe food-handling and storage procedures; provide accurate ingredient and allergen information; process payments; and identify appropriate opportunities to promote additional products and services.

The role

• Welcome visitors and provide friendly, helpful customer service at West Berkshire Museum
• Prepare and serve hot drinks, food and other refreshments safely and efficiently
• Operate the till, handle cash and complete transactions accurately
• Monitor stock levels and support food and beverage ordering
• Clean, descale and replenish the dishwasher, coffee machines and other café equipment as required
• Maintain a clean, tidy and safe café, stock area and working environment
• Respond to out-of-hours alarms and emergencies when required

Working pattern- Wednesday to Sunday 10am to 4pm

About you

• You will be friendly, approachable and committed to excellent service

• You will be able to organise your work, use your initiative and work confidently with limited supervision.

• An interest in museums, history or heritage is essential; customer service or café experience and a food safety qualification would be advantageous.

Please see the person specification attached for the full criteria.

For an informal discussion about the role, please contact: David Elliott at the Museum 01635 519562 (Wednesday to Sunday)

West Berkshire Council offer excellent employment benefits such as:

• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 27 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service. (Pro rata for part time hours)

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

Join us at West Berkshire Council and make a positive impact in our community while advancing your career. Explore everything that a career with West Berkshire Council has to offer here: Working with Us

Equal Opportunities

The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

How to apply

Please now complete a short online application form. You will then be able to upload your CV.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

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AI in Applications

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We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.