Money Advice Caseworker – Maternity cover

Job Description

Please note that unless stated, we do NOT accept CVs, only a completed application form.

Alternatively, if you are interested in volunteering for Citizens Advice in West Sussex please click here. Thank you.

If you care deeply about helping people, enjoy problem-solving, and want to make a real difference in your community, we would love to hear from you.

The Role

As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.

You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.

Who We’re Looking For

We are seeking an experienced Debt Adviser with experience of providing welfare advice, casework or debt advice.

We would love to hear from you if you are:

• Experience of debt, money, welfare benefits, or related advice work.

• Knowledge of debt services, creditor negotiation, and financial capability support.

• An empathetic communicator

• Comfortable with numbers and difficult conversations

• A natural problem‑solver who stays calm under pressure

• Organised, resilient, and adaptable

• A team player who’s open to feedback

Debt advice qualifications are helpful but not essential — we’ll support your development every step of the way.

To apply click here: Money Advice Caseworker - Maternity cover - Citizens Advice in West Sussex

++ CVS NOT ACCEPTED++

We reserve the right to close this vacancy early and therefore encourage early applications.

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