Money Advice Caseworker

Job Introduction

Help people stay secure in their homes when they need it most.

Are you an experienced Money Adviser who is passionate about helping people overcome financial hardship?

At Solihull Community Housing, we're looking for a knowledgeable and motivated Money Advice Caseworker to provide expert debt, welfare benefits and income maximisation advice to residents across the borough.

You'll manage your own caseload, support customers facing financial challenges, negotiate with creditors and external agencies, maximise household income, and help people maintain successful and sustainable tenancies. Every day presents an opportunity to make a genuine difference to someone's life.

What we're looking for:

• Proven experience delivering money advice, debt advice, welfare benefits or income maximisation services.
• A strong working knowledge of Universal Credit, Housing Benefit, Council Tax Reduction and related welfare support.
• Excellent communication, advocacy and problem-solving skills.
• The ability to work empathetically with vulnerable customers and manage a diverse caseload effectively.

In return, you'll join a supportive, forward-thinking organisation committed to investing in its people and improving outcomes for local communities.

Help people find a way forward when they need it most. Apply today.

For more information on the role, please contact either of the Money Advice Team leaders, Jane Foster on 07917 271519 or Tracey Nash on 07876 508492.

Please note interviews will be held face to face on 25-27 November 2026.

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.