Mobile Multi Functional Officer (MMF Officer)

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Are you passionate about improving local neighbourhoods, tackling environmental issues and helping create safer communities?

Newcastle-under-Lyme Borough Council is seeking a proactive and motivated Mobile Multi-Functional (MMF) Officer to join our Neighbourhood Delivery team. This is an exciting opportunity to work at the heart of our communities, addressing environmental enforcement, community safety and neighbourhood-based issues that matter most to our residents.

As an MMF Officer, you will play a key role in delivering frontline services, investigating neighbourhood concerns and supporting residents and businesses by providing practical solutions to local issues. Every day will be different as you work across the borough to maintain and improve the quality of our local environment.

Working closely with the Senior MMF Officer, you will:

• investigate and resolve a wide range of environmental and neighbourhood issues
• gather evidence relating to environmental crime and anti-social behaviour
• support community safety initiatives and enforcement activity
• respond to enquiries from residents and provide advice and guidance
• assist in the development of innovative approaches to neighbourhood problem-solving
• work collaboratively with partner organisations, stakeholders and local communities
• contribute to awareness campaigns, community events and educational initiatives
• support the collection and analysis of information to identify trends and improve services

The role is primarily field-based and requires a hands-on approach to resolving local issues and improving neighbourhoods.

We are looking for someone who:

• has experience working within a high-performing team
• understands environmental enforcement processes and interventions
• can confidently deal with issues as they arise and take ownership of solutions
• possesses excellent communication and interpersonal skills
• is organised, adaptable and able to manage a varied workload
• can build positive relationships with residents, partners and stakeholders
• demonstrates a strong commitment to customer service and community engagement
• has a broad understanding of local authority services and priorities
• is committed to continuous improvement and personal development

Essential requirements

• GCSEs Grade 6-9 (or equivalent qualification).
• Full current UK driving licence.
• Knowledge of environmental enforcement and/or community safety.
• Ability to work independently and as part of a team.
• Willingness to work outdoors in all weather conditions.
• Flexibility to work occasional evenings and weekends when required.

If you are passionate about improving neighbourhoods, supporting communities and delivering high-quality public services, we'd love to hear from you. Join us and help make Newcastle-under-Lyme a cleaner, safer and more vibrant place to live, work and visit.

Why work for us?

Newcastle-under-Lyme is a borough with big ambitions. We've already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.

If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious council plan.

Our historic borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.

Our People Offer

We reward our people with a competitive range of benefits including:

• access to the local government pension scheme
• minimum 24 days annual leave plus 5 extra days after 5 years' service
• flexible working options and family friendly policies
• local and national high street discounts
• free car parking
• wellbeing support including £12.50 per month Jubilee2 membership
• green travel scheme including cycle to work and electric car salary sacrifice
• free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks
• development and training opportunities

Contact

For an informal discussion about the role, please contact the hiring Manager, Michelle Hopper: Michelle.Hopper@newcastle-staffs.gov.uk. Office number: 01782 717717.

Interview date
Monday, 30 November 2026

While we value diverse backgrounds and experiences, we are unable to provide visa sponsorship. Applicants must be able to prove they have the Right to Work in the U.K.

We are committed to making our recruitment process as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the interview or assessment process please contact our People team (humanresources@newcastle-staffs.gov.uk).

Newcastle-under-Lyme Borough Council is committed to the employment and career development of disabled people, armed forces and care leavers. As such we offer an interview guarantee scheme where you meet the minimum criteria for the role. By minimum criteria we mean you must provide us with evidence in your application and supporting information which demonstrates that you generally meet the level of skills and experience defined in the person specification and as indicated by the Disability Confident symbol.