Member Services Officer

Member Services Officer Job advert

Join Oxfordshire Pension Fund – Helping Shape the Future of Pensions
At Oxfordshire Pension Fund, we are proud to deliver an essential public service that makes a real difference to the lives of over 85,000 scheme members and hundreds of employers across the region. As part of Local Government Pension Scheme (LGPS) funds, we manage assets of over £4 billion and play a key role in safeguarding the retirement benefits of current and future generations.

This is an exciting time to join us. We are investing in our people, strengthening our teams and building a modern, innovative and future-ready pension service. We offer meaningful careers, progression opportunities, investment in learning and development, and a supportive environment where colleagues can grow their skills, broaden their experience and develop rewarding long-term careers.

Whether your interests lie in pension administration, governance, communications, systems, investments, finance or transformation, you will have the opportunity to contribute to meaningful work, collaborate with experienced professionals and help shape the future of one of the most significant public sector pension funds in the country.

We embrace innovation, invest in technology, support flexible and agile ways of working, and encourage everyone to contribute ideas that improve services for our members, employers and stakeholders. Whether you are starting your career or seeking your next challenge, Oxfordshire Pension Fund is a place where you can learn, grow and make a lasting difference.

About the role
As our Member Services Officer, you will play an important role in delivering a high-quality pension administration service for members of the Local Government Pension Scheme (LGPS).
Working as part of our Member Services Team, you will manage a varied caseload of pension administration activities, supporting members, employers and beneficiaries throughout key life events such as retirement, transfers and bereavement. You will calculate and process pension benefits, respond to enquiries, resolve data issues and help ensure our records and payments are accurate, compliant and delivered on time.
You'll work closely with colleagues across the Fund, contribute to service improvements and help us provide an efficient, customer-focused service that makes a real difference to the people we support.

About you
We're looking for a customer-focused and detail-oriented individual who enjoys solving problems, working collaboratively and delivering a high-quality service.

You may already have experience in pensions administration, financial services or a similar administrative environment, or you may be looking to build your career within this specialist field. Whatever your background, you'll be organised, eager to learn and confident managing your own workload in a fast-paced environment.

You'll take pride in providing excellent customer service, communicating clearly and professionally, and ensuring work is completed accurately and efficiently.

You'll also bring:

• Experience managing workloads and competing priorities while maintaining a high level of accuracy.
• Strong communication and customer service skills, with the ability to explain information clearly and professionally.
• Excellent numeracy, literacy and attention to detail.
• The ability to work collaboratively as part of a team and build positive working relationships with colleagues and stakeholders.
• A proactive approach to learning, continuous improvement and delivering excellent service outcomes.
• Confidence using computer systems and maintaining accurate records.
• An understanding of the importance of confidentiality when handling personal and financial information.

Could this be you?
If you're looking for an opportunity to build a rewarding career, develop specialist pensions knowledge and make a difference to the lives of our members and employers, we'd love to hear from you.
Before applying, we recommend reviewing the attached job description. It contains further information about the role and the essential criteria we will use during the selection process.

Rewards and benefits
At Oxfordshire Pension Fund, you'll be part of a team that’s not only passionate about what we do, but also about how we do it. We foster a culture of inclusion, respect, and continuous improvement, and we’re proud to offer flexible working arrangements, professional development opportunities, and a strong sense of purpose in everything we do.

• Hybrid working – Flexibility is important to deliver the service and to suit individual lifestyles, we encourage discussion at interviews as we acknowledge there isn’t a one size fits all approach
• Culture of flexible working
• Great learning and development opportunities to support your growth
• Technology to support agile working – with unlimited access to Copilot for smarter productivity
• Employee Assistance Programme with health and wellbeing support
• Generous annual leave - up to 30 days plus bank holidays, and an option to 'buy' additional time off
• Enhanced family friendly policies
• Local Government Pension Scheme - employer contributions up to 18.9%
• Discounts - local and national offers for shopping and travel

Ready to apply?
If you're interested in this role, please submit your application by 06 December 2026.
When applying, please include a current CV along with a personal statement of up to 750 words outlining how you meet the requirements of the role.

Shortlisting will take place from 6 December with interviews expected to be held soon after via Microsoft Teams.
For informal enquiries or further information about the role, please contact Vicki Green, Strategic Manager Pension Operations, Vicki.Green@Oxfordshire.gov.uk.

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any issues with the application system, please contact us at: Vicki Green, Strategic Manager Pension Operations, Vicki.Green@Oxfordshire.gov.uk.