Meet and Greet Team Lead

About the role

We are looking for a friendly, confident and proactive Meet and Greet Team Lead tocoordinate the reception desk at Shire Hall, Warwick. As a welcoming face of Warwickshire County Council, you will provide a high-quality front-of-house service to staff, Councillors, visitors and members of the public.

Key responsibilities

• Lead day-to-day reception operations, ensuring a positive experience for customers of all ages.
• Greet visitors, answer queries and manage sign-ins.
• Develop and maintain consistent administrative processes and balance competing priorities.
• Seek out, communicate and act on information as appropriate.
• Build and maintain excellent relationships with a wide range of building stakeholders.

About you

• Outstanding customer service and communication skills, in person, on the phone and in writing.
• Confidence using a range of ICT packages and the ability to learn quickly.
• Excellent interpersonal skills and a proactive, organised approach.
• Experience handling challenging customer interactions with empathy and confidence.

How to apply

Apply online using the ‘Apply’ button. Do not submit a CV unless asked to do so. If you cannot use the ‘Apply’ button, contact the Recruitment Centre at hrandpayroll@warwickshire.gov.uk, including your contact details and any relevant screenshots.

For further information please see the Job Description and Person Specification;

Meet and Greet Team Lead

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application

To discuss the role please contact Kate Bowmer by emailing katebowmer@warwickshire.gov.uk

Closing date: 25th November 2026
Interview date: W/C 7th December 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. Seemore