Mayor Support Officer

Job Introduction

Mayor Support Officer

Grade 7 | Permanent Greater Lincolnshire Combined County Authority (GLCCA)

Salary £33,672 - £36,580 per annum

Closing Date: Weds 28th October 2026

Interviews: Thursday 12th November 2026

PURPOSE OF JOB:

The role of support officer is to support a busy mayoral and combined authority office with casework, provide top-tier executive support, manage high-profile engagements, and ensure the smooth running of the Mayor’s diary.

The successful candidate will be responsible for:

• Acting as the first point of contact for the Mayor, managing a busy diary and prioritising key engagements.
• Coordinating events, briefings, and meetings with senior stakeholders, ensuring seamless organisation.
• Handling sensitive and confidential matters with discretion and professionalism.
• Preparing reports, correspondence, and briefing notes to support the Mayor’s strategic priorities.
• Working closely with the Mayor’s Team Manager to ensure efficiency and alignment with wider organisational goals.
• Representing the Mayor’s office with confidence and diplomacy.
• Support where necessary in capturing communications content and covering casework where required.
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Gather relevant information to assist with resolving cases.
• Log all cases in the case work system; monitor progress and ensure all identified actions are taken.
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the CCA and other staff members.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately.
• Some weekend work may be required occasionally.

Employer
Please note, this role is with the Greater Lincolnshire Combined County Authority (GLCCA), not with Lincolnshire County Council.

Location and travel
The role will be based on-site in Lincoln, with occasional travel across Greater Lincolnshire and to partner locations.

How to apply

Please upload your CV and complete the covering statement section of the application form. In no more than 1,000 words, explain how your skills and experience meet the requirements of the role.

Closing Date: Weds 28th October 2026

Interviews: Thursday 12th November 2026

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

Enquiries
If you have any questions about this role or the recruitment process, please email John.Tennant@greaterlincolnshire-cca.gov.uk

Right to work and sponsorship
These roles are not eligible for Skilled Worker visa sponsorship. The Greater Lincolnshire Combined County Authority does not currently hold a Home Office sponsor licence. Applicants must therefore have the existing right to work in the UK at the time of application and for the duration of employment.

Our values and transformation
The postholder is expected to uphold GLCCA’s values and contribute to organisational transformation.

Safeguarding
Safeguarding awareness is essential; all employees must follow GLCCA’s safeguarding policies when working with vulnerable individuals.

Adjustments and accessibility
We welcome applications from everyone. If you need a reasonable adjustment at any stage of the process, please tell us at the email above and we will make arrangements.