LIFT Income Maximisation Caseworker

Job Description

Salary: £31,000 per annum

Location: Horsham, West Sussex

Working Pattern: 37 hours per week Full time and Part time may be available

Contract Type: term 3 years

Closing Date: 22/11/2026

Interview Dates: 27th and 30th November 2026

Purpose of the Role:

We have an exciting new project and are looking for a skilled and motivated Income Maximisation Caseworker to join an innovative partnership project with Horsham District Council. This new initiative uses data-led insights to identify residents and communities who may be missing out on vital financial support.

Working closely with the Council’s Cost of Living Coordinator and community partners, you will help residents maximise their income by accessing welfare benefits and other financial assistance to which they are entitled. This is an exciting opportunity to make a real difference to people facing financial hardship while helping to shape a new service that improves outcomes for local communities.

Key Responsibilities and Day-to-Day Activities:

What You’ll Be Doing:

•Provide high-quality, holistic welfare benefits advice and casework.

•Support residents to identify and claim financial support they may be entitled to.

•Assist with benefit applications, evidence gathering, and appeals.

•Work with Horsham District Council and community organisations to develop effective referral pathways.

•Engage with residents through referrals, outreach activities, and community events.

•Help raise awareness of benefit entitlement and wider financial support available locally.

•Maintain accurate case records and contribute to project monitoring and evaluation.

•Work within Citizens Advice quality standards and supervision arrangements.

•Contribute to service development and continuous improvement.

What We’re Looking For

•Has experience providing welfare benefits advice, money advice, or related support services.

•Can communicate complex information clearly and sensitively.

• Is confident working with people facing financial hardship or vulnerability.

• Has strong organisational and case management skills.

•Can build positive relationships with partners and stakeholders.

•Is able to work independently while contributing to a wider team.

•Is committed to equality, diversity, and inclusion.

•Shares the values of Citizens Advice and is passionate about helping people improve their financial wellbeing

Essential Skills, Experience and Qualifications:

•5 GCSEs grade C or above, including Maths and English (or equivalent),

•Recent Money Advice accreditation or specialist welfare benefits training. Recent Money Advice accreditation or specialist welfare benefits training

•Excellent IT skills and able to use this to manage workloads.

•Recent and relevant experience of delivering holistic social welfare advice

Desirable Skills, Experience or Qualifications:

•Driving licence and use of a car due to requirement to attend outreaches and occasional home visits in rural locations

•Casework experience

•Experience of representing at Tribunal Level Recent Money.

Personal Qualities and Behaviours:

•Experience of working within a quality framework and case management system such as AQS

To apply please clink the link below and complete the application form.

https://www.advicewestsussex.org.uk/vacancy/lift-income-maximisation-caseworker/

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