Licensing Administration Service Support Officer

About the role

Supporting safe, compliant and well-regulated communities through excellent licensing services.

Join our Licensing team and play a key role in delivering efficient and effective licensing administration services across North Northamptonshire. You will provide accurate advice and guidance to applicants, licence holders and their representatives, ensuring applications are processed in line with relevant legislation, regulations and council procedures. This is an excellent opportunity for a customer-focused individual who enjoys working in a fast-paced environment and making a positive difference to local communities.

What will you be doing?

• Providing advice and guidance to applicants, licence holders and customers on licensing processes, policies and procedures.
• Processing licence, permit, registration and notice applications accurately and within required timescales.
• Managing consultation processes and liaising with relevant agencies, stakeholders and representatives.
• Maintaining accurate records and verifying documentation using internal and external databases.
• Ensuring licensing records are compliant with data protection, Freedom of Information and data retention requirements.
• Checking, recording and charging licensing fees accurately.
• Identifying and escalating issues to the Licensing Enforcement Team where formal action may be required.
• Producing reports and management information to support service delivery and performance monitoring.
• Supporting the development and maintenance of licensing forms, guidance documents, website content and internal procedures.
• Managing the Licensing inbox, responding to enquiries and directing requests to the appropriate team or service.
• Working with partners including the Police, Home Office Immigration Enforcement, Trading Standards and Customer Services to support licensing activities.
• Delivering a professional, customer-focused service that helps ensure compliance with licensing legislation and promotes safe, well-regulated communities.

About you

• Educated to 4 GCSE’s Grade C or above or equivalent standard including English and Maths.
• Experience in an administration/customer service environment.
• Experience in dealing with enquiries and communicating with the public.
• Appreciation of need and purpose of Licensing.
• Computer literate in the use of Microsoft Windows applications and the Internet.
• Database experience.
• Excellent communication and organisational skills.
• Ability to work to tight deadlines and prioritise work demands and pressures, including own caseload.
• Excellent Customer Service skills.
• Attention to detail.
• Ability to handle difficult situations.
• Ability to follow written procedures and processes.
• Ability to work well as a team.
• Self-motivated
• Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)