Libraries and Neighbourhood Hubs Officer

Directorate: Regeneration & Environment

Permanent, Full-time, 37 hours per week

The post holder will work within the Libraries and Neighbourhood Hubs Team within Customer and Cultural Services, delivering an efficient and effective provision whilst maintaining excellent customer care.

In line with the library strategy, the post holder will participate in promotional and development activities and events for customers across the service, including social media advertising and information sharing, to support the implementation of the strategy and bring about improvements to customer service delivery and the library offer.

The post holder will conduct outreach work with local organisations, engaging with schools and businesses to promote the library service within the community and encourage participation, therefore the ability to co-ordinate partnership and joint working is essential.

The post holder will work in tandem with the Universal Offers of the library and focus on the key outcomes of the strategy when delivering and developing the day-to-day activities, ensuring inclusivity and community cohesion is at the forefront of this work. Projects and new initiatives including offering accessible cultural experiences, will be allocated and led by the Band F officer, and the post holder will work closely with staff across the service including the Service Development and Support Team and Communities of Interest Team.

The post holder will act as a point of contact for enquiries from customers; in person, by telephone, by email or other electronic means, and provide prompt and accurate information, advice and signposting to services, including accessing those digitally online.

The role will involve supporting the completion of forms, applications and correspondence for customers and provide advice on the eligibility of services, including the verification of documents provided where necessary.

As a Band F officer there is the requirement to mentor and coach other Customer and Cultural Services staff, including but not limited to; new starters, volunteers, apprentices and students. The role also involves supervisory responsibilities including the completion of PDR’s, one to ones and sickness processes.

Key holder responsibility will be a requirement of the role, and the post holder will take responsibility for the running of the premises at a locality site.

There is the requirement to work flexibly providing support across Cultural and Customer Services within the customer services and libraries. Flexible working hours include evenings and weekends and additional hours as and when required to meet the needs of the service.

In the event the Emergency Plan is activated, a willingness to participate in, a 24-hour rota to deliver essential Council services.

For an informal discussion, please contact Robert Fowler-Kitchen Robert.Fowler-Kitchen@rotherham.gov.uk or Gillian Moss Gillian.Moss@rotherham.gov.uk

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.