IT Support Analyst F828

• F828_IT_Support_Analyst

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

1x Full time - 37 hours

1x Part time - 18.5 hours

Charnwood Borough Council is seeking two IT Support Analysts to join its Information Services team. This role is central to providing technical IT support across the organisation, ensuring smooth operation of hardware, software, and systems. You will act as the first point of contact for IT issues, diagnosing and resolving incidents, managing service requests, and delivering excellent customer service to users at all levels.

The successful candidate will have experience in IT support, strong troubleshooting skills, and a solid understanding of Microsoft operating systems, Office packages, and Active Directory. Knowledge of networking, telephony systems, and hardware is essential, along with the ability to explain technical issues clearly to non-technical users. ITIL Foundation or MCP certification is desirable, but equivalent experience will be considered. Strong organisational skills and the ability to prioritise tasks under pressure are key.

You’ll join a supportive team committed to continuous improvement and professional development. If you are proactive, customer-focused, and passionate about technology, we’d love to hear from you.

The benefits of working with us:

• Agile working for many roles
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation.

Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries. Charnwood also has a wide ranging-portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal.

There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.

Please specify if part time or full time hours preferred on your application form.

No Agencies please.