IT Service Officer

Click here to apply.

Please do not click the below external link, applications completed through this link will not reach us

About the Role

Technology plays a key role in Liverpool City Region Combined Authority and the delivery of the pledges made by our Metro Mayor. The successful candidate will work in our IT Service Desk team and will help ensure the services we provide are highly available and secure. The IT Service Desk is the first point of contact for all IT related incidents and requests, assisting in the delivery of all aspects of the IT service.

About the person

Through correct logging, categorisation and prioritisation of incidents, the successful candidate will contribute to timely and helpful support, resolving issues and delivering efficient operational outcomes for the organisation. You will have excellent customer service skills and hands-on experience of working in a busy IT environment with a focus on resolving incidents. Working from our headquarters at Mann Island, you will have a flexible approach to work, demonstrable problem-solving skills and a determination to deliver.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in the shortlisting questions and in your personal statement of how you meet the key essential criteria.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• -Local Government Pension Scheme contributions between 5.5% and 12.5%
• -Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• -Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• -Flexible and hybrid working
• -24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• -Automatic enrolment to our Westfield Health Programme
• -Corporate discounts at council-owned gyms
• -Bike to Work Scheme
• -Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa