Income Maximisation and Recovery Officer
Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.
Are you passionate about helping people sustain their accommodation and improve their financial circumstances?
Do you have experience working with welfare benefits, rent recovery or supporting vulnerable households?
Are you looking for a role where you can help shape a developing area of service delivery?
This is a new role within the Private Rented Sector and Temporary Accommodation Team, focused on helping residents maximise their income, sustain their accommodation and reduce rent arrears. Working closely with Housing Officers, Housing Benefit teams, the Department for Work and Pensions and other partners, you will support residents to address financial difficulties while helping the Council manage temporary accommodation income effectively.
As a newly created post, this role offers an opportunity to influence how the service develops. We are looking for someone who can bring practical ideas, identify improvements and help establish effective processes and ways of working. You will have the chance to shape the approach from an early stage and contribute to the longer-term development of this area of work.
This role would suit someone with experience in housing, welfare benefits, debt recovery, income collection or financial inclusion work. You will be able to communicate confidently with residents and partner agencies, manage a varied workload and take a pragmatic approach to problem solving.
This is an opportunity to make a meaningful contribution to homelessness prevention by helping residents improve their financial circumstances and sustain suitable accommodation.
For an informal discussion about the role, please contact Sherone Lee, Private Rented Sector and Temporary Accommodation – slee@elmbridge.gov.uk.
Please read the job description and person specification carefully before applying.
About us
- Flexibility: We understand the importance of work-life balance and offer a hybrid working approach to support you.
- Wellbeing: When you thrive, Elmbridge thrives. We offer a strong and varied wellbeing programme for our employees.
- The package: Including an excellent pension, discounts with local businesses, free employee parking at the Civic Centre, your birthday off, and time off between Christmas and New Year without needing to use annual leave.
Join us and help develop a new function within Housing Solutions, supporting residents to maintain their accommodation and achieve better housing outcomes.
Closing date: 9am on Monday 30 November 2026.
Interviews: Week commencing Monday 14 December.
Salary range
- £43,571 - £45,655 per year