ICT Support Officer

There is an exciting opportunity to join the Trust's ICT Support Team.

The primary focus of this role will be to support both the immediate and evolving ICT needs of Trust's staff and systems.

A typical day could be supporting your colleagues via our helpdesks at either One Avenue Road or Lifford HouseHandling Data Tidy Up requests relating to keeping the information in our social care database up to date Installing equipment in Trust premisesOffering training and support to colleagues on new software or equipmentAssisting in the roll out of new ICT initiatives

Support and appropriate training for the specifics of the role will be provided.

The post is at Grade 3.

About you:

• You will need previous ICT experience.

• You will have strong customer service skills and a willingness to develop relationships with colleagues in order to facilitate solutions.

• You will need to have experience in using Social Care systems and data to help support the organisation in planning and decision making.
  
  
• You will have experience of supporting change initiatives across service areas, including those relating to processes, information, or the impact on service users.
  
  
• You will have a solution focussed approach to problems and experience in using established escalation routes in achieving this.
  
  
• You will need to be a pro-active team player and have the ability to work under a high degree of pressure including meeting unpredictable deadlines and dealing with conflicting demands.
  
  
• You will have the ability to both speak and present information to a high standard in the English language.
  
  
• Experience in developing reports or using existing information sources to inform operational or support service areas will be required.

To properly complete your application please ensure that you complete the additional information section detailing how you meet the Person Specification. For any enquiries relating to this role, please contact Neil Tuckett at neil.tuckett@birminghamchildrenstrust.co.uk Interview date TBC.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK.

Sadly, we do not support those who require sponsorship.

Previous completed applicants need not apply.

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.