ICT Applications Support Officer

About the role

This role plays a key part in supporting the successful implementation of a new Adult Social Care system, ensuring it meets the needs of service users and aligns with organisational objectives. You will work closely with stakeholders across the social care teams to facilitate a smooth transition, provide technical and operational guidance, and help embed best practices.

In addition to the new system implementation, the role will also provide ongoing support for other existing social care systems, ensuring they remain effective, reliable, and responsive to changing requirements. This includes troubleshooting, user support, and contributing to system enhancements that improve service delivery and outcomes for adults in care.

What will you be doing?

• Supporting the Implementation of a New Adult Social Care System
  You will play an active role in the rollout of a new Adult Social Care system, assisting with configuration, testing, and user acceptance activities to ensure the system meets operational and statutory requirements.

• Providing Support for Existing Social Care Systems
  Alongside the implementation work, you will help maintain and support current social care systems, resolving issues, responding to user queries, and contributing to system improvements.

• Working Closely with the Senior Applications Officer and Project Team
  You will collaborate with the Senior Applications Officer and the wider project team to support the development and delivery of the new system. This includes preparing documentation, assisting with data migration, coordinating training materials, and ensuring smooth communication between technical teams and end-users.

• Contributing to Continuous Improvement
  Your input will help identify opportunities to enhance processes and system functionality, ensuring that social care teams have the tools they need to deliver high-quality services.

About you

• Technical Skills

  • Experience supporting or implementing IT systems, ideally within social care or similar environments.
  • Understanding of system configuration, data quality, and testing processes.
  • Ability to troubleshoot and resolve application issues effectively.

• Analytical and Problem-Solving

  • Strong attention to detail with the ability to analyse processes.
  • Ability to identify and resolve issues quickly and efficiently.

• Communication and Collaboration

  • Excellent verbal and written communication skills to liaise with stakeholders at all levels.
  • Ability to work collaboratively within a project team and support senior colleagues.

• Organisational Skills

  • Strong time management skills with the ability to prioritize tasks and meet deadlines.
  • Comfortable working in a fast-paced environment with changing priorities.

• Desirable

  • Knowledge of Adult Social Care processes and statutory requirements.
  • Experience with social care systems or similar case management platforms.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)