ICT 1st Line Support Technician

ICT and Digital Services

ICT 1st Line Support Technician

37 hours per week, permanent

Salary NS5: £25,989 - £26,403per annum with a market supplement increasing the salary to £28,142 (to be reviewed in 3 years or if role is reviewed before then).

Would you like to assist is providing a first class ICT service?

Working as an ICT 1st Line Support technician you will be responsible for providing an effective and efficient first line response to all internal customers.

Working at Castle House, Newark, you will ideally have some experience of working with ICT systems but support and development will be available for the right candidate.

As part of the role you will gain a ITIL Level 3 qualification.

Your duties and responsibilities will include, but not be limited to:

• To provide an effective & efficient response to all service desk calls in line with published Service Level Agreements.
• To contribute to the maintenance and monitoring of the corporate ICT hardware and software inventories, ensuring only permitted and licensed software is installed and full documentation is included.
• To ensure that all ICT and corporate standards, policies, and strategies are adhered to and are in-line with the infrastructure standards.
• To monitor and maintain a first level support of applications at server level and network routers and to provide User and technical support of the IP Telephony system and Contact Centre technology. Prepare the daily backup and storage of the Authority data. Check all production processing to ensure accuracy and success. Investigate and resolve backup failures.
• Out of hours work may be required in relation to major software and hardware project implementations where user downtime must be restricted to a minimum.

You will work across a range of Council sites and must be able to work flexibly to ensure that a high level of service is delivered. You will also provide excellent customer service and be able to work with tact and diplomacy to handle sensitive matters.

The post requires the individual to have regular access to a vehicle to enable them to travel within/outside the district to carry out their duties. Duties may include (but are not restricted to) attending meetings, different work locations, conducting site and other visits and transporting heavy/bulky equipment or materials for business purposes as and when required.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer enrolment in the career average local government pension scheme, flexi scheme, a generous annual leave entitlement that increases with service, a whole host of family-friendly benefits, 1 days’ paid volunteering leave, lifestyle benefits platform, funded health cash plan, free car parking** and £10 a month gym membership at one of our four gyms in the district.

*Free staff parking is valid until 30 June 2026.

*Pay award of £1,290 still under negotiation.

For an informal discussion about this post, please contact Dave Richardson - Business Manager at Dave.Richardson@newark-sherwooddc.gov.uk

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

Closing date: 12/11/2025

Interview Date: W/C 17/11/2025