Housing Systems Adoption Officer

Housing Systems Adoption Officer

Permanent

37 hours per week

Salary NS8 £32,046 – £33,673 per annum

Do you have a background in training or ICT? Are you passionate about helping people embrace digital change? Do you enjoy delivering training and supporting colleagues to get the very best from technology? Think you can demonstrate your ability to deliver engaging and effective training in a scenario-based interview? We'd love to hear from you.

We are recruiting for a Housing Systems Adoption Officer to play a key role in improving how our housing systems are used across the organisation.

Working closely with Housing Services, ICT & Digital Services, and system suppliers, you will drive user adoption, develop engaging training materials, support service improvement initiatives and help colleagues make the most of our core housing systems, including NEC Housing. This role has been created to strengthen system adoption and improve user confidence in systems.

What You'll Be Doing

• Deliver engaging training sessions for new starters and existing colleagues.
• Create and maintain user guides, learning resources and system documentation.
• Work with service teams to identify training needs and opportunities for improvement.
• Promote best practice and consistent system usage across housing services.
• Monitor adoption levels and gather user feedback to improve the user experience.
• Support testing, communications and rollout activities for new system developments.
• Leading the System Champions User Group.
• Act as a trusted point of contact for colleagues, helping them confidently navigate system changes

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.
• Flexi scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days’ paid volunteering leave.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028
• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

For an informal chat or more information, please contact Cara Clarkson, Assistant Director – Housing Strategy and Service Development 01636 655923

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.

We recommend you submit your application early, as we often receive a large number of applications and therefore we reserve the right to close the advert early

Closing Date: 27th September 2026

Interview: 5th October 2026