Housing Related Support Officer

Post Ref: CC122

Please note: Internal at risk or redeployee applicants will be seen in the first instance.

Please note: Internal applicants applying for a secondment opportunity must have approval from their line manager before submitting an application.

Calderdale strives to develop our community to be a more inclusive economy from which everyone benefits – to reduce inequality and build a financially and environmentally sustainable future. The Housing Options Team assists members of the public to identify a wide range of tenancy and other housing issues and provide advice and support to residents to remain in their home or find alternative suitable accommodation.

Calderdale Council utilises a Single Point of Access (SPoA) for all referrals to services funded through it’s Housing Related Support Contract. We require a full-time Officer for a fixed term period to assist the current part-time postholder.

The Housing Related Support Officer will be the first point of contact for enquires from both professionals and members of the public. They will be involved in the referral and assessment process by receiving and evaluating all referrals for housing related support ie homelessness, young people, and older people, etc. They’ll undertake initial vetting and risk assessments of referrals and where appropriate check and challenge information. They’ll identify and understand the needs of multiple/complex needs service users, identify those agencies who are/have/should be involved with service users and work with agencies, providers and service users to overcome barriers to match the referral to the most appropriate housing related support provision with the primary focus on homelessness prevention.

The successful candidate will be highly organised and have prior experience of working in a customer focused environment with experience of managing and assessing risk and knowledge of support work.

For further information please email cath.miller@calderdale.gov.uk to arrange a suitable time to call.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Closing Date: Sunday 29th November 2026

Interview Date: 10th December 2026

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying.

We may utilise digital interview methods.

We aim to deliver our Vison 2034 and Corporate Plan 2026-29 for local people. We welcome applications from all and offer a variety of flexible working / job share opportunities.

All applications are anonymised before being seen by the selection panel.

As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance.

For support on your application please read our Application Booklet or visit our Employment Hub.