Housing Options Officer - Refugee Resettlement Team - 12 month Fixed term contract

Housing

Housing Options Officer - Refugee Resettlement Team (12 month FTC)

Are you passionate about finding solutions to homelessness and supporting people to secure or maintain their existing accommodation.

An opportunity has opened for a Housing Options Officer within our BCP Housing Refugee Resettlement Team. You will be joining an existing dynamic and specialist team, providing vital support to people from displaced backgrounds who are building new lives in Bournemouth, Christchurch and Poole. You will work with individuals and families arriving through refugee and resettlement schemes, the team helps people access and sustain suitable accommodation, ensuring they can settle safely and successfully within our communities.

Our aim is to prevent homelessness wherever possible and where it is not possible ensure it is rare, brief and non-recurring.

Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.

This role will require your excellent customer service, partnership working and problem-solving skills, helping people in often complex and difficult situations.

If you can:

Communicate effectively, to really understand how to help people to resolve their housing situation

Apply relevant legislation to make decisions based on quality investigations and assessment

Manage a caseload effectively within competing demands

Collaborate with other services and your colleagues & help them to find a lasting solution to their problem

Understand homelessness prevention and support, proactively working to prevent housing crisis.

Are you as passionate about helping people with housing problems as we are, then we want to hear from you. This is a rewarding opportunity to make a lasting difference to individuals and families

The role is largely community based but there is an opportunity for some hybrid and flexible working

For an informal discussion about this post please contact Rachel Stewart on rachel.stewart@bcpcouncil.gov.uk

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role

A full driving licence and access to a vehicle is preferred.

You must be able to evidence your right to work and commit to the duration of the contract.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

Starting salary for this role is £35,570 (pro rata for part-time colleagues)

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

Learn more in our ‘More than just a job’ brochure on our careers site.

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP

Be the difference - Join an organisation that values you

More About us | Working for BCP

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.