Housing Income & Corporate Debt Officer (21 Hours Per Week)
Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.
Are you an experienced administrator with a background in debt recovery, housing, revenues or benefits? Do you have excellent customer service skills, strong attention to detail and the ability to manage complex cases while delivering positive outcomes? If so, we'd love to hear from you.
At Folkestone & Hythe District Council, we're looking for a proactive and customer-focused Housing Income & Corporate Debt Officer to join our Finance team. In this varied and rewarding role, you'll help maximise the collection of income owed to the council, support residents experiencing financial difficulties, and contribute to the delivery of high-quality services that make a real difference to our local community.
This is a part-time opportunity for 21 hours per week. The working pattern will consist of Mondays, Tuesdays and Wednesdays.
About the role
As part of the Housing Income & Corporate Debt team, you will:
• Manage and recover a range of debts, including rent arrears, housing benefit overpayments and sundry debts.
• Work with customers to establish sustainable payment arrangements and provide support to help prevent arrears from escalating.
• Process payments, refunds, credits and debt recovery actions accurately and efficiently.
• Deal with insolvencies, breathing space cases and other time-sensitive correspondence.
• Prepare cases for further recovery action, including court proceedings where appropriate.
• This is a hybrid role, which requires a minimum office presence of one day per week in our Civic Centre offices in Folkestone. The successful applicant will be provided with full training, which will require an increased office presence in the training period.
About you
We're looking for candidates who can demonstrate:
• Good standard of education including Maths and English, or equivalent relevant experience.
• Recent experience in an administrative role within a debt recovery, housing, revenues or benefits environment.
• Strong IT skills, including Microsoft Office applications.
• Excellent written and verbal communication skills.
• The ability to interpret legislation, policies and procedures and apply them to individual cases.
• A professional, customer-focused approach.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• High levels of accuracy and attention to detail.
• The ability to work both independently and as part of a team.
Why join us?
At Folkestone & Hythe District Council, we value our people and offer a range of benefits, including:
• Up to 31 days annual leave plus bank holidays
• Flexi-time scheme, birthday leave and Christmas office closure.
• Access to the Local Government Pension Scheme.
• Health and wellbeing support, including an Employee Assistance Programme.
• Reimbursement of professional membership subscriptions.
• Cycle to work and lease car salary sacrifice schemes.
• Free office parking and a convenient town centre location.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. Subject to a high volume of applications, an additional shortlisting exercise may be used.
For an informal discussion about this role please contact Sharon Davy - Housing Income & Corporate Debt Team Leader, by email: Sharon.Davy@folkestone-hythe.gov.uk
Closing date: 23:59 on 28th September 2026
Salary range
- £29,744 - £32,747 per year